Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
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The trip included a
tour
Global Alert!
Preferred
My wife had health issues and so had to cancel her part of the trip, though I continued. I filed a claim for $1400 with all required information at the end of May. Upon returning home, after nearly 2 months of inaction and only cryptic notes given in the online claim status report, I called customer service at TravelClaimsOnline.
The representative could not explain the delay, especially during 3 weeks of June when no status entries were made. She also pointed out that for some unknown reason, the claim number was changed without informing me, so I could not know any of the latest status updates anyway.
It is now the end of July and the claim status report of the new number on the day after I called said, "final payment printed". The check finally arrived two months after filing the claim and much confusion.
I made a claim to another travel insurance company for a separate trip that I had to cancel due to my wife's health issue. It was also obtained through InsureMyTrip. The claim was processed in 2 weeks. I will use this company again!
The representative could not explain the delay, especially during 3 weeks of June when no status entries were made. She also pointed out that for some unknown reason, the claim number was changed without informing me, so I could not know any of the latest status updates anyway.
It is now the end of July and the claim status report of the new number on the day after I called said, "final payment printed". The check finally arrived two months after filing the claim and much confusion.
I made a claim to another travel insurance company for a separate trip that I had to cancel due to my wife's health issue. It was also obtained through InsureMyTrip. The claim was processed in 2 weeks. I will use this company again!
John O. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Aug 01,2017
The trip included a
tour
Global Alert!
Preferred
Hard to review when I have not yet had to file a claim but I chose the plan for the medical coverage.
Joseph H. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
I was completely satisfied with this insurance and it met all my needs. I felt very comfortable with this policy.
Sandra S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Thank goodness I did not need to file a claim. So, I am not sure how well the coverage would actually have worked.
Penny M. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
The security I had knowing that there was access to coverage was significant in adding to the very positive experience I had in Europe. What a great experience it was. Thank you for providing the time and information that was so beneficial to me in this process.
Mark S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Global Alert!
Preferred
It was great to be able to choose just what is needed rather than a policy that covers area already covered by our existing insurance.
Charles G. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Traveling with peace of mind is priceless. I am blessed that I did not need the benefits of my plan but even more relieved that they were there. Thank you.
Mary Catherine L. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
I am still going thru the process at the moment, but so far things have been smooth and the communication is hands down number one. I appreciate the time and the care that the agents have taken to support my claim and my overall desire for resolution.
Thank You
Thank You
Jasmin B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
Global Alert!
Preferred
I did not have to make any claims so it is difficult to determine how this insurance would have come through for me, but the plan suited my needs.
Lynne E. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
I was recommended to you by a friend. My first contact your agent was very professional and courteous. I am very satisfied and I will use your services for any future trips.
Lydia M. would
recommend this plan to a friend or relative.