Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
tour
Global Alert!
Preferred
It has taken me almost a year to write this review. When I was searching for trip insurance for my next trip I realized how important an honest review is and decided to write this finally. I was injured on the first full day of a trip to jamaica. Dealing with this insurance company from Jamaica was a nightmare! It took them 12 hours for them just to authorize me being admitted to the hospital (while I lay in the filthy emergency room). Only when the hospital was going to put me in the street did they come through. HOURS were spent on the phone with my family and the Jamaican orthopedic surgeon with this insurance company. Then it took an additional 20 hours for them to authorize my evacuation home and many many more hours of my family AND THE SURGEON arguing with them. After returning home, having surgery by an orthopedic surgeon (this injury caused me to be non weight bearing for 3 1/2 months) and submitting everything for reimbursement of the rest of my trip, did I find out how HORRIBLE this company was. I fought for months with them. Often there was no way to reach them as they wouldn’t answer the phone or they would hang up. When they promised a call back they NEVER called back. I never got nasty with them, but I sure did cry. When they finally sent reimbursement it was 1/5 of what it should have been. I had to file an appeal and wait another 5-6 weeks for additional reimbursement. Even then they shorted me about $700-$800 from what it should have been. I would NEVER EVER use this company again. They were also known as Trip Mate. Customer service was NON EXISTENT. While in the Jamaican hospital we did get assistance from an insure my trip reprentative who told Global Alert that they HAD to provide medical care for me as we had a contract with them, and that helped get me admitted. I would use insure my trip again but never ever Global Alert / Trip Mate. If anyone questions the authenticity of this review I have documents and every note I made for months to back it up. I am HAPPY to share them!
Karla G. would not
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Hard to say if the plan was a good one. Until a person files a claim and sees how their claim is handled any feedback is useless. I gave the plan middle marks not because it's not a good plan, but since i didn't file a claim, I really don't know if it's a good plan or not. Given no negative experience with the plan, I would buy it again as it appears to contain the coverage and terms I felt applied to my particular circumstances.
Jerry H. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Thankfully I did not have to claim. But after hours of research my impression was that Global Alert offers reliable coverage. Compared to other plans with similar coverage, I found their pricing competitive based on trip cancellation coverage for inclement weather (I was traveling in snow season) and also medical coverage/repatriation in/from another country. Also, my impression based on reading many consumer reviews was that you should expect a slow process (ie. months) if you have to make any claims other than cancellation of your entire trip. I would also recommend for your own peace of mind to purchase through InsureMyTrip to have an advocate to help and expediate the claims process in the event you do need to make a claim, especially with Global Alert. I hope this helps.
Jennifer L. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Always best to never have to use travel insurance! We have used InsureMyTrip for years and travel with peace of mind that we have help if needed.
Pamela F. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
We had no issues as we did not have to file a claim. We have used InsureMyTrip in the past and did file a claim and were very satisfied.
Steven S. would
recommend this plan to a friend or relative.
Global Alert!
Preferred
Vacation is about having a good time, exploring or just relaxing, however, we all know how stressful it can become if schedules are altered or worse, if one becomes sick or is injured. If you like peace of mind this policy is great. Days before my trip I was faced with a threat that would have cost me my entire trip. Fortunately, I was able to go, but had I been unable to make it at least my cost would have been refunded. During my trip to Jamaica I kept saying to everyone that I had insurance so if something happened I would be in good hands. Save yourself the stress and spend a few bucks to protect yourselves. Besides, aren't vacations supposed to be that way?
nicolas a. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Show
reviews per page.