Travel Insurance Reviews for Global Alert


Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.

Learn more about Global Alert.

Customers rate Global Alert! plans
(4.52 out of 5)
based on 1110 ratings and reviews.
96% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
Global Alert! Preferred
We filed a claim when my husband took ill while we were on vacation in South Africa. TripMate, the insurance company behind Global Alert, took a very long time to process our claim after we returned home and filed the claim. Additionally, TripMate told us the medical coverage was secondary to our health insurance when that was not the case; TripMate should have paid the hospital directly, which they did not, so we had to pay out of pocket and then recover the hospital and medical expenses. We have finally received full payment for the claim but that happened only after the folks at InsureMyTrip got involved. The Customer Care department of InsureMyTrip is wonderful and they contacted TripMate on our behalf until the claim was finally paid. If you have a problem with any policy sold by InsureMyTrip, they will stand behind it! To summarize - I do not recommend TripMate or Global Alert insurance based on our experience but I definitely do recommend InsureMyTrip.
Meryle M. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We will be forwarding this review to TripMate.

    We are pleased to learn that your claim has been paid. Thank you for allowing InsureMyTrip to advocate on your behalf and assist you in getting your claim resolved. We apologize on behalf of the claims administrator for the lengthy claims process and confusion over whether the medical coverage is primary or secondary. In general, the medical expense benefit provided on comprehensive travel insurance plans is in excess of your primary health insurance.

    "If at the time of the occurrence of any Loss there is other valid and collectible insurance or indemnity in place, We shall be liable only for the excess of the amount of Loss, over the amount of such other insurance or indemnity, and applicable deductible."
    Sep 12,2015
The trip included a
Global Alert! Preferred
Since we didn't have to use the plan, it's hard to say how good it is. We were afraid we would have to use it because of a family member and was glad we had it. I hope it would have covered our needs had we needed to cancel or cut our trip short.
Gary P. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
This is the first time I have used this company and I am going to continue to use it. The claim was prompt and easy. Thank you very much!
Olga N. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
Fortunately, I did not need to use the plan, but I did feel at ease knowing the plan was in place in case I did.
Steven C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
The plan was good, and easy to purchase. Gave me confidence if something unforeseen happened.
Patrick N. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
It is very hard to rate the Global Alert Preferred plan since we did not file a claim. It is only in going through the claim process that one can truly know the value and satisfaction with any plan.
Thomas D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
Insurance is one of those necessary evils. We didn't need to file a claim with Global Alert, which is good, but it makes you feel like the $1800 was wasted. Of course, it wasn't, because IF we had had a problem, we were covered which is what insurance is for, but I don't know how good the coverage or service actually would have been since we didn't need to file any kind of claim.
merle m. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
After purchasing policy, our travel plans changed. Global Alert changed the policy at no extra charge or penalty.
Ruth O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
The plan seems to cover everything we wanted: cancel for any reason, good medical, and evacuation coverage which to me is most important as we tend to travel to exotic areas that might not have much access to medical facilities.
Donna C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
Global Alert! Preferred
We didn't need to use the plan, but it was there if we needed it. The traveler is still away and has a supplemental travel medical plan through you. Gives me peace of mind.
Alex K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
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