Travel Insurance Reviews Global Alert

Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.

Learn more about Global Alert.

Customers who have and tour rated Global Alert!
4.37 out of 5
144
ratings and reviews
94%
recommended
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Cruise
Filed claim
The trip included a
tour
Global Alert! Preferred
This plan offered 10x the health insurance and medical evacuation coverage than my travel agency at 1/3 less cost. I always purchase this plan through Global Alert. (I've not had to use it and hope to never have to.)
Andrea D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
This was the worst ever. When you pay for insurance and you can not go on a trip particularly due to medical reasons that were quite catastrophic, the last thing you need is to have to call for MONTHS to get it settled. All documentation was provided, all doctors and hospital notes and all T's crossed and I's dotted. you will eventually get your money but you will have to make at least 2 or 3 dozen calls with just being told, I don't know what is going on, it has been approved...we agree with you....dont know why you don't have the check. It was escalated several times, this was a horror, I will NEVER use them again. You have to BEG for your money!
Valerie W. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy, and also for allowing us to advocate on your behalf. We appreciate your many years of business with InsureMyTrip. We look forward to assisting you in the future.
    May 27,2016
The trip included a
cruise
tour
Global Alert! Preferred
Glad I didn't have to use it. But isn't that is what insurance is for? Peace of mind that if something does happen you wil have help. On my river cruise one passenger did have a stroke. Had to under go surgery in a foreign country. This made me aware that if it was my wife or me, we would be covered. I can also say that InsureMyTrip.com was a great site to shop for travel insurance. Helped me make my decision based on my need. They were great with follow up and have a great band to load on your smartphone just in case you need help or need to talk with someone. Highly recommend this company. Easy to work with.
Herman E. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred Plus
I never knew this type of Insurance plan existed. Unbelievably affordable, and I will use it again for every trip I take!
Kathryn D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
We filed a claim when my husband took ill while we were on vacation in South Africa. TripMate, the insurance company behind Global Alert, took a very long time to process our claim after we returned home and filed the claim. Additionally, TripMate told us the medical coverage was secondary to our health insurance when that was not the case; TripMate should have paid the hospital directly, which they did not, so we had to pay out of pocket and then recover the hospital and medical expenses. We have finally received full payment for the claim but that happened only after the folks at InsureMyTrip got involved. The Customer Care department of InsureMyTrip is wonderful and they contacted TripMate on our behalf until the claim was finally paid. If you have a problem with any policy sold by InsureMyTrip, they will stand behind it! To summarize - I do not recommend TripMate or Global Alert insurance based on our experience but I definitely do recommend InsureMyTrip.
Meryle M. would not recommend this plan to a friend or relative.
5 of 6 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We will be forwarding this review to TripMate.

    We are pleased to learn that your claim has been paid. Thank you for allowing InsureMyTrip to advocate on your behalf and assist you in getting your claim resolved. We apologize on behalf of the claims administrator for the lengthy claims process and confusion over whether the medical coverage is primary or secondary. In general, the medical expense benefit provided on comprehensive travel insurance plans is in excess of your primary health insurance.

    "If at the time of the occurrence of any Loss there is other valid and collectible insurance or indemnity in place, We shall be liable only for the excess of the amount of Loss, over the amount of such other insurance or indemnity, and applicable deductible."
    Sep 12,2015
The trip included a
cruise
tour
Global Alert! Preferred
Since we didn't have to use the plan, it's hard to say how good it is. We were afraid we would have to use it because of a family member and was glad we had it. I hope it would have covered our needs had we needed to cancel or cut our trip short.
Gary P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Global Alert! Preferred
This is the first time I have used this company and I am going to continue to use it. The claim was prompt and easy. Thank you very much!
Olga N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
Fortunately, I did not need to use the plan, but I did feel at ease knowing the plan was in place in case I did.
Steven C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
The plan was good, and easy to purchase. Gave me confidence if something unforeseen happened.
Patrick N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Global Alert! Preferred
It is very hard to rate the Global Alert Preferred plan since we did not file a claim. It is only in going through the claim process that one can truly know the value and satisfaction with any plan.
Thomas D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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