Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
cruise
Global Alert!
Preferred
I regret buying a policy from here as they have companies that use Trip Mate to "Process" claims, but they don't process the claims but just give you the run around over and over. I submitted a claim November 15 with all the correct documentation and have not been paid yet. They keep saying they mailed me a check, but constantly change the date they say they mailed it. Avoid Global Alert, Travel Safe, and TripAssure as they use this Trip Mate as a claim processor !
4-10-18 update: I finally received a check for my claim almost 5 months after submitting all the required paperwork. Insure MyTrip.com did assign an advocate to help me, but she could not find out much either, however while she was waiting to hear from them about when the check was being sent out, the check was generated and I received it today. I appreciate InsureMyTrip.com stepping up to help; I wish I had known they had someone to help back in 2017 when I started having trouble get the claim paid.
4-10-18 update: I finally received a check for my claim almost 5 months after submitting all the required paperwork. Insure MyTrip.com did assign an advocate to help me, but she could not find out much either, however while she was waiting to hear from them about when the check was being sent out, the check was generated and I received it today. I appreciate InsureMyTrip.com stepping up to help; I wish I had known they had someone to help back in 2017 when I started having trouble get the claim paid.
Marilyn G. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry to learn about your claims experience. We are pleased to hear that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Apr 17,2018
The trip included a
cruise
Global Alert!
Preferred
I cancelled my trip& sent claim in November. After 5 months only in April your insurance could solve my claim. I was calling many many times to check my status of claim, nobody could answer my question. I was sent from one department to another. Loosing time and emotional stress. Terrible experience. I would never recommend to buy your insurance.
Irina L. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Apr 17,2018
The trip included a
cruise
Global Alert!
Preferred Plus
I filed a claim for medical reimbursement and also a missed connection. I received the payments for what I filed for, though it took several months after the paperwork was filed to have the claim reviewed and have my check. Though some of the documentation from my travel agent was lacking in detail, I still believe they took a long time to process as I have another claim in for another trip (with excellent documentation) that is taking a while to process.
Wayne C. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred Plus
Given the odds that the occurence would not occur keeping 25% of the premium for a cancel for any reason coverage is "hoggish"!
Dennis H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Your plan covered areas and coverage amounts which we wanted. It was the best price for what we wanted. I would like to see some reductions in your prices for those who have maintained good health.
Charlotte N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Unfortunately, we had to cancel our travel plans due to medical reasons. We filed a claim which was outsourced to Trip Mate for processing. We recently received our check for the claim. The claim process took about 3-4 months which seems like a long time. Otherwise, we are satisfied with the policy we purchased.
Aron R. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
It took 5 months for my claim to be processed. That is ridiculous! I called every 2-3 weeks and every time they would say it would be completed in another 2 weeks. Crazy!
John O. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss.
We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Apr 09,2018
The trip included a
cruise
Global Alert!
Preferred
I felt that we were well covered in case of problems.
Harriet Leona D. would
recommend this plan to a friend or relative.
The trip included a
tour
Global Alert!
Preferred
Easy to set up the coverage; thankful that things went smoothly and we didn't need to file a claim.
Clifford N. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
I have never filed a claim before, but the plan covered as I expected it should; took a little more effort (paperwork) than I would have hoped, but resolved in under a month. I would use again.
Jacob Z. would
recommend this plan to a friend or relative.