Travel Insurance Reviews for HCC Medical Insurance Services

HCC Medical Insurance Services (formerly MultiNational Underwriters) was established in 1998 in Indianapolis, Indiana. HCC is a full service organization offering a comprehensive portfolio of international group health, domestic short term and travel medical insurance products designed to address the insurance needs of travelers worldwide.

Learn more about HCC Medical Insurance.

Customers rate HCC Medical Insurance Services plans
(4.56 out of 5)
based on 743 ratings and reviews.
96% of customers would recommend these plans to a friend or a relative.
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Filed claim
HCC Medical Insurance Services Atlas Travel
I will always use it because the coverage is excellent for a very affordable price, clear information and seems to have good support. Thank you!
Juliana M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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  • Empty Comment
HCC Medical Insurance Services Atlas International
A great plan for the last minute traveler, and at a great price. Emergency Medical, dental, and evacuation coverages are some of the most important parts of a good plan, and this plan had it! Thank you very much for giving me assurance on my trip with my daughter!
ADRIANNA C. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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HCC Medical Insurance Services Atlas International
I am happy that I had it. They made it easy.
Susan P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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HCC Medical Insurance Services Atlas Travel
A good value. Easy to access short term coverage for my trip. Thanks.
Catherine K. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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The trip included a
HCC Medical Insurance Services Atlas International
It was a comfort to know that the insurance was there if we had needed it.
Alan S. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
HCC Medical Insurance Services Atlas International
Fare price. Feels good to know you have insurance.
Christine M. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
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  • Empty Comment
HCC Medical Insurance Services Atlas International
HCC seemed to have the best package for the best price. This plan included a few rare, important coverage in the case that they were any incidents. Nice to know we had the coverage as a family.
Eric P. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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  • Empty Comment
HCC Medical Insurance Services Atlas International
HCC insurance did not allow you to send any documents or claims by email and you have to mail by courier. If you live outside of the United States you'll incur further costs.
Gabriela M. would not recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with the claims process. In the future, please contact InsureMyTrip and request a customer advocate. Our customer advocates can help guide customers through the claims process.

    Please see below response from HCC Medical Insurance Services:

    Dear Customer – I’m sorry to hear to you experienced issues. HCCMIS is able to accept claims via email to service@hccmis.com. In addition, claims can be submitted electronically via the Client Zone, HCCMIS’s online account management portal for customers. If you have any questions, please reach us at 1-800-605-2282 or via email at service@hccmis.com.
    May 07,2015
  • GabrielaM
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    This is not what I was told at the phone by your Customer representative. The only solution I was given was the ordinay mailing service. As a result I sent the docs by DHL courier which has delivered after 20 days, and hopefully HCC will accept now my claim. If I've known it before I'd better have used the online services.
    May 07,2015
  • Zac
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    Dear Ms. Macedo,

    I’m very sorry that you received this inaccurate information. I will meet with our Customer Service manager to ensure that we coach the staff on this event so that it does not occur again. I will personally follow up on your claim and see to it that it is expedited in efforts to make up for some of your lost time. Thank you.
    May 12,2015
HCC Medical Insurance Services Atlas International
HCC took 3 full months to send me my reimbursement for a pricey visit to the doctor while on an international vacation. Along the way, I checked in frequently, and it seemed their internal processing time was exceptionally slow. That said, when I started to wonder if this was a scam, I read that other reviewers had the same experience, but were ultimately paid. This is how they operate. HCC is by far the cheapest cost for the most comprehensive coverage. How often do you really have to file a travel insurance claim? If you have the patience to wait, and are willing to roll the dice a little, this is a good buy. If you want certainty, professional service, and speed, pay 3x as much for a better company.
Joshua A. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims
Satisfaction
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim took 3 months to process. In the future, if you have to file claim using a policy purchased through InsureMyTrip, please contact us and ask for a customer advocate. Our customer advocates can contact the claims department on your behalf to help expedite the claims process.
    Apr 28,2015
The trip included a
HCC Medical Insurance Services Atlas International
I did not have to use it, but had peace of mind knowing that I had insurance. A fellow passenger had a medical evacuation from the ship so it definitely does happen!
Suzanne E. would recommend this plan to a friend or relative.
0 of 0 people found this review helpful
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Value
Claims no claim filed
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Note: This review is for an earlier version of the plan.
  • Empty Comment
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