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Travel Insurance Reviews HTH Worldwide

Founded in 1997, Worldwide Insurance Services helps global travelers and expatriates to identify, access and pay for healthcare, all around the world. Based on state of issuance and the plan selected, WIS offers two leading brands: HTH Worldwide and GeoBlue, both bringing innovative healthcare services and insurance to international travel, expatriate living, study and commerce.

Learn more about HTH Worldwide.

Customers who have tour rated HTH Worldwide
4.51 out of 5
296
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
HTH Worldwide TravelGap Voyager
I visited a doctor in Japan and got medication. The entire cost of the visit was less than my premium. I filled out the claim form with all the requested information, which includes a form (in the same PDF) for authorizing communication via email (note: their only communication options are email and postal mail). Their initial response came 8 days later and was to send proof I was in Japan (and would be leaving) and that I did not fill out the electronic communication waiver (what?). I replied the same day with the waiver attached and flight details.

After that I didn't hear anything from them, not even a confirmation, until I asked about it 1 month from my initial claim. 5 days later I received in postal mail an EOB that said my claim was denied for lack of documentation. Then that same day or 1 days later, I received an email saying my claim was paid by check. I received the paper check 1 week later.

Overall, I think the communication and claim process was subpar. The claim form was a non-fillable PDF that I annotated over so I didn't have to print it out and scan it. The process seems like it's designed to be difficult to use.

They don't give you any guidance on how to handle foreign languages or currencies so I had to just submit and hope they did translation/conversions (seemed to work).

The fact that they ignored their own waiver form to send me an identical waiver form and fill out again was very annoying, and the lack of communication overall really didn't sit well with me.

I can't imagine what it would have been like trying to communicate with them if I'd had anything complicated happen.
Brian S. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your feedback. Even though your claim may be less than your policy premium, insurance providers still require specific documents to pay your claim. We are pleased to hear that your claim was quickly settled.
    Dec 31,2019
    • BrianS
      Photo
      Yes, I'm aware of the document requirement. I sent all the documents requested with the initial claim except for the airline confirmation (because it there was no indication that was needed beforehand, another example of the poor guidance on submitting a claim).

      Please note that the main point of my review was slow and unclear communication. The claim was not "quickly" settled, it was settled slowly and with conflicting information, and a > 1 month period of time with no response from the company.
      Dec 31,2019
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
I did not have to use the insurance but the peace of mind it provided while I was on the trip was wonderful. Knowing it was there should a need arise gave me comfort so I could have fun and no worries.
Carol T. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
HTH Worldwide Trip Protector Classic
It’s really hard to evaluate a plan unless you are forced to make a claim. Fortunately our trip went perfectly & we didn’t have a chance to “test it out” to find out how good (or bad) they handle their claims.
Alan K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
HTH Worldwide Trip Protector Classic
Your plan had the coverages we required at a reasonable price. I’m happy we did not encounter any events that resulted in a claim, but there was piece of mind knowing we were protected during our travels in Morocco. Thanks.
Stuart K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
HTH Worldwide Trip Protector Preferred
The plan I selected was very good for the cost & peace of mind traveling abroad. While I did not have to use the insurance, I did use the online access to check out local medical facilities in case I needed one since I had a minor mishap. Fortunately I did not need to use the facility but it was relatively easy to obtain the information & location of local facility covered by the plan.
Janet A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
HTH Worldwide Trip Protector Preferred
All of my extra costs (airfare changes, etc) happened before the trip started so the insurance ended up being "useless" to me. I was glad to have coverage if it were needed.
Carol B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking time to reply. Despite the changes and additional expenses that arose prior to your departure, congratulations on having a claims free trip that you were able to enjoy without injury or sickness. However, HTH Worldwide Trip Protector would have provided you with 24 hour emergency assistance and claims service if needed.
    Jul 22,2019
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
Insure My Trip staff were extremely helpful when the dates of my trip changed. Their service was outstanding!
Robert G. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for taking time to reply. Both HTH Worldwide and InsureMyTrip appreciate your 5 star review.

    Once we received your request to change your travel dates, InsureMyTrip forwarded your information to HTH Worldwide who agreed to amend your policy to cover the new travel dates. We hope that you enjoyed your trip.
    Jul 16,2019
The trip included a
tour
HTH Worldwide Trip Protector Classic
Thankfully we didn't have to use the insurance. What I particularly liked was the high amount of medical coverage ($25k) it offered. Our HMO only covers a trip to the emergency room or to urgent care if you're overseas. It cost more than some other policies out there, but it provided great peace of mind, just in case something sent one of us to the hospital.
Jean R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
We had a great trip to India, & best of all, we didn’t need to file an insurance claim. So I have no idea how well HTH handles claims...
Alan K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
HTH Worldwide Trip Protector Classic
We were happy to find insurance with good coverage at a good price. Fortunately we did not need to use it.
Lawrence O. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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