Travel Insurance Reviews for InsureAssist


InsureAssist is a leading provider of direct-to-consumer travel protection insurance products and services. The expert staff at InsureAssist are available 365 days a year and are licensed travel insurance experts. InsureAssist travel protection plans are Underwritten by Nationwide Mutual Insurance Company.

Learn more about InsureAssist.

Customers rate InsureAssist plans
(4.59 out of 5)
based on 1914 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
cruise
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Filed claim
The trip included a
InsureAssist TravCan Premier
This was a claim that was a little over $10,000 because I broke my ankle ten days before our French Polynesia cruise. I mailed the claim form with the documentation on 1/27/16 and had the claim payment checks in hand on 2/11/16 (one for me and one for my wife). They even paid our half of the private transfers (airport-port-airport) that we had scheduled with another couple that we could not cancel (because the other couple still needed the transfers). EXCELLENT SERVICE!
Mark R. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
No comment
Robert W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
did not have to use policy
Henry W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan Premier
Reasonable price. Easy to understand and purchase online.
Gladys F. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
We were delayed over night because airline cancelled. Insurance covered meals and lodging. I was very disappointed they refused to pay taxi fare to/ from airport. I highly suggest you request taxi fare as part of trip delay. Thank you.
Esther F. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Carol
    Photo
    Thank you for taking the time to help your fellow travelers.

    The InsureAssist TravCan plan offers Trip Delay that includes reimbursement for "(b) Any reasonable additional expenses incurred" as a result of a Common Carrier delay. The policy defines Additional Expenses as "...any reasonable expenses for meals and lodging which were necessarily incurred as the result of a Hazard and which were not provided by the Common Carrier or other party free of charge." This definition precludes reimbursement for the taxi under this policy.

    In the future, should you wish to find a plan that would reimburse additional transportation expenses such as taxis from the hotel to the airport under Trip Delay, please call Customer Care at 800-487-4722 for quotes.
    Feb 11,2016
The trip included a
InsureAssist TravCan
This was the first time we've bought cruise trip insurance and I'm glad we did. My wife got very sick right before the trip and the customer service was very helpful. The refund check arrived very quickly with no problems. Thanks.
Barbara C. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
Thanks, Insure My Trip, for peace of mind while I traveled around Cuba.
Jacqueline W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TravCan
There was some terrorist activity going on the day we were suppose to leave for our trip. It involved Turkey but because this was not on our itinerary they would not allow us to cancel. Said it had to happen in one of our ports of call. When I asked how do we deal with getting back home if an attack happened she said you would pay up front and submit for refund when get home. So bottom line is you better have a lot of credit available. Not at all like I thought it would work.
Judith M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for your review regarding terrorism coverage. As you indicated that, in order to be a covered terrorist incident under the InsureAssist TravCan (as well as all our other plans), the terrorist act must occur in a city listed on your itinerary. The plans also require that the act that causes property damage or loss of life must be deemed a terrorist act by the United States Government.

    With respect to getting home if a terrorist attack occurred during the trip, as InsureAssist indicated, you would pay up front and be reimbursed later, but it is also important to note and that saving documentation, receipts, etc. would be critical.

    In the future, you may wish to call us at 800-487-4722 for quotes since there are plans that provide broader definitions of coverage as well as plans that offer Cancel for Any Reason coverage.
    Dec 29,2015
The trip included a
InsureAssist TravCan
I felt good to have this InsureAssist TravCan plan for back up. I plan to use it again for my next trip.
Marilyn K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
InsureAssist TripMed Multi-Trip
If you are elderly or just concerned about needing emergency evacuation, the InsureAssist TripMed Multi-Trip is a good plan.
Aaron M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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