Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured LX
We have purchased this plan many times over the years, but never needed to file a claim, which is the real test of the policy. In terms of coverage, it was exactly what we wanted, but again, it was never tested.
Richard J. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I purchased this policy for the benefit of having Rental Car coverage and medical coverage on my trip to Costa Rica. It gave me peace of mind knowing that I was covered and did not have to purchase the $25/day Rental Car Insurance offered by Alamo. Also knowing that any emergency medical situations were covered during our trip is a nice way to relax and enjoy our trip to the fullest..
Mark R. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Of course, almost everyone who buys travel insurance doesn't use it, and they are only 'satisfied' because it gave them peace of mind. I bought the policy for medical coverage; fortunately nothing happened medically. But on the way home we were delayed by an ice storm for 36 hrs. I didn't realize that the delay was covered by the policy until i was shopping for another trip a couple months later and noticed that coverage. We were outside the designated period for giving them initial notice of a claim, but IMG did not enforce that on us, because we were still inside the period to document the claim. The claim process was OK, but became frustrating. I inadvertently gave an incorrect bank account number when filing the claim. I saw it immediately and wrote a secure message correcting it. I received notice that the claim was paid, but the money did not show up in my account. It took several weeks and multiple calls and emails to finally get them to send the money to the correct account.
There is an important piece of information I want to share with others who need to document a trip delay: IMG does not accept cancellation emails and boarding passes as evidence of the delay. They insist on a letter from the airline documenting the extent of the delay and the reason for it. Initially I was upset by that, because I assumed that such a letter would be impossible to get, and even if you could get one, you would have to wait hours on the phone. Then I learned something that IMG [and insuremytrip.com] should have told me: many airlines, including American, have a link on their website where you can get such a letter, which comes almost immediately by email.
There is an important piece of information I want to share with others who need to document a trip delay: IMG does not accept cancellation emails and boarding passes as evidence of the delay. They insist on a letter from the airline documenting the extent of the delay and the reason for it. Initially I was upset by that, because I assumed that such a letter would be impossible to get, and even if you could get one, you would have to wait hours on the phone. Then I learned something that IMG [and insuremytrip.com] should have told me: many airlines, including American, have a link on their website where you can get such a letter, which comes almost immediately by email.
HOWARD E. would
recommend this plan to a friend or relative.
9 of
10 people found this review helpful
International Medical Group
iTravelInsured SE
Didn’t need to use, glad I had it
Kimberly R. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
The best insurance is the one that never needs to be used. I feel secure when traveling knowing that I have coverage in case something unwanted should happen, requiring insurance coverage.
Deborah H. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Good price
Jontae M. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Phone support was very helpful. Thank you for having a human give advice. It means a lot to talk to a human for advice. Bruce
Bruce H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
Just nice to know if you need it you got it. thanks
Michael T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
It's impossible to write a review if you did not have to file a claim.
Mary R. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Fortunately I didn't need to file a claim, but it was nice to know I was covered if something happened. Since Citibank has reduced the travel benefits of their credit cards having travel insurance has become more important to me.
Alan S. would
recommend this plan to a friend or relative.