Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We had planned to take a river cruise that was cancelled a month before our departure. Apparently, the company shut down all operations and eventually filed for bankruptcy. I filed a claim as soon as I discovered what was going on. Fortunately, I had previously printed copies of all correspondence from the company, including copies of their website confirming my cruise details and payment record. Before the bankruptcy was announced, the website was shut down and none of that was accessible. All of this, and more was required to be submitted to substantiate my claim - some of it was requested more than once. In the end, I had to wait many months until the bankruptcy case reached a point where it was obvious that customers were not going to get anything back before a determination of my claim was made, but they did pay my claim in full. As a caution, people who bought trip insurance through the cruise company - even though they claimed it was underwritten by the same US Fire and Insurance company - got nothing because their insurance was worthless once the company went bankrupt.
Wayne N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
The is/was extremely confusing. Had a near death medical emergency yet trip interruption qualifications weren't met. How? I'm still confused. Not worth the hassle. Not worth the headache. Despite requesting clarity, Still not clear on what clear on what should have been done to utilize the policy.
Kimberly H. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately I did not need to use my insurance coverage but it was comforting knowing I had it.
Sharon C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Like we want with insurance we did not need it!
George C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
I did not file a claim with this plan and so cannot provide an accurate rating. I can say this - For what it covered, it seemed about 20% more expensive than it should have been.
David K. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Fortunately I did not need to use the coverage, so I can't really respond regarding the claims service.
Linda M. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
After a disastrous, aborted international trip (after missing flight connections on multi-carrier trip) we had to file a claim. The outcome was as we had hoped, the insurance covered all missed and subsequent flight segments, so in the end we only lost around 10% (due to flights we had already taken). The processing time was incredibly long, however that seemed due to the fact, that their main website and processing center was down for a few weeks (so even phone operators couldn't access the cases to provide an update). That was unfortunate, however since we didn't need the refund money right away, it was acceptable. I would assume, that post their IT problems, the processing would be substantially faster (weeks instead of 3 months). This incident was once again proof to us, that explicit travel insurance is a worthwhile expense, if it's an international trip that doesn't come cheap.
Daniel W. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Thankfully, we did not have to file a claim, so my review is limited.
Dorothy M. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Visa
You should ask claimants this question. I haven't the faintest idea. So my responses above have to be taken in that context.
Frederick C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
Patriot International Lite
Always piece of mind when we travel.
James S. would
recommend this plan to a friend or relative.