Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We had a claim and it was promptly reviewed and a payment for the amount submitted was approved. Very pleased with the process!
Stevan U. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured LX
Our travel insurance plan gave us peace of mind and allowed us to enjoy a trip of a life time.
Paul J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
They were courteous, efficient and helpful..
Patsy W. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Easy and effective way to evaluate insurance for a trip. I will use it again.
Walker B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
We never used the plan but it gave us peace of mind that we had the plan.
Catherine S. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
I can not review the insurance plan for anything other that it was easy to purchase and the stated coverage looked Iike it would cover my concerns. Fortunately there were no claims so the last interaction we had was buying the policy this survey
Andrew R. would not
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Fortunately did not have to use this trip insurance. Always comforting to know I have coverage particularly when traveling to exotic destinations.
Virginia E. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Had to cancel our trip due to medical reasons. We received a partial settlement in two weeks for the land portion of the trip. Not bad! We were issued airline credits directly from the airline. However, we had purchased seat upgrades which were not reimbursed by Delta. Trying to get the last $189.98 from this insurance company was like pulling teeth, at best. Picture the most frustrating, mind-boggling experience you could have with a company. Don't expect to ever speak to a claims rep. CLAIM REPS DON'T TAKE PHONE CALLS! The CSRs who answer the phone are pleasant enough, but will put you on hold forever and then tell you they can't transfer you to anyone who is actually handling your claim. Are you kidding? Not only don't they take phone calls, apparently they never read their email or look at a claim file. They do, however, send the most ridiculous emails saying they need more information from you, or a provider, to process your claim but they don't say what they require. Who do you require it from? What? If you send them an email, you will get an automated reply.
Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.
Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.
Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.
I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.
Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Do yourself a favor and shave your head before you try to submit a claim to these people. It will be much less traumatic than pulling your hair out every time you have to deal with them.
Oh and by the way, I worked in Claims for many years, so I know what decent service is. This company does not have it.
Good luck if you have to actually argue an issue like a pre-existing condition or have a large dollar claim. I can't even imagine the runaround you will get.
I stopped counting after 12 phone calls and 14 emails. In the end, it took me just over 5 months to get the last lousy $189.
Also, side note....Saying a company has a 4.5 star rating is very misleading when most of the reviews say, "I'm so glad I didn't need to make a claim." How about having a separate rating for people who actually did make a claim???!!! Sorry, if that exists somewhere, but I didn't find it.
Amy E. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Had a great time at the resort in Mexico…will return.
We didn’t need to use our trip insurance, so I can’t really evaluate how good the company would have responded to a claim…but of course the best trip is when nothing bad happens!
We didn’t need to use our trip insurance, so I can’t really evaluate how good the company would have responded to a claim…but of course the best trip is when nothing bad happens!
Alan K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Fortunately, we had no issues during our 3 week trip and did not need to use the insurance that we purchased! But it was nice knowing that it was there if we did need happen to need it.
Steven G. would
recommend this plan to a friend or relative.