Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
We had to cancel our January 26, 2024 cruise in mid-December when my husband needed an immediate knee replacement. I filed the claim paperwork on December 15, 2023. Today is March 1, 2024 and we finally got our claim resolved and received a payment today to reimburse our non-refunded cruise fare. I think the most annoying thing about the process was lack of communication and clarity as to the status of our claim. The first communication I received about the claim was 1 month after I filed. In addition to the documents that I originally filed, I was asked to provide additional documents to support my claim and had to scramble to collect them in a format that was acceptable to the agency. They did acknowledge receipt of the documents, but I heard nothing for several weeks. I finally started calling to check on the status of the claim. I will note that I was always treated respectfully by the agents with whom I spoke. This is the first time (and I do hope the last) that I have submitted a claim so I have nothing to compare the length of time it took to resolve the claim, but it did seem like a long time.
Patricia F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
It took months for me to get a response to my claim, which was then denied
Robert C. would not
recommend this plan to a friend or relative.
-
Courtney BairdInternational Medical Group
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 02,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
It was quick and easy to get the coverage I needed. Fortunately for me, I did not have to use it but felt more comfortable knowing I had coverage as needed. Policy I chose was reasonably priced and provided all the coverages I needed.
Sara D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Dig Deep before you purchase insurance from this company…look at reviews from individuals who have filed claims and you’ll see a consistent pattern…lots of poor reviews, unresponsive, and lack of a positive recommendation. IMT gives them a decent rating because most people don’t file a claim and report only ‘easy purchase’ and “peace of mind.” Their processes and procedures are extremely slow and unresponsive— taking stances that keep their money and ignoring submissions from legitiment medical professionals. Do not buy this travel insurance. We have filed a complaint with our state’s insurance department and employed legal consul to light a fire under them. Embarrassing that IMT recommends them.
Ross H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Courtney Baird
International Medical Group
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 01,2024
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
According to them the only thing that's covered is if you drop dead or immediate family member drops dead for trip interruption. My trip was interrupted to unforeseen medical emergency that prolonged my trip for me and had to stay in Mexico to released by doctor. When I call them the guide me they basically said too bad so sad. On a recorded line supposedly. So don't get fooled by what you read that they cover cuz they don't it's a scam . Do your homework before you purchase.
LEONARDO S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Courtney Baird
International Medical Group
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Apr 01,2024
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Felt safe to travel
Miriam L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Seemed like a good plan but since I didn t need to file a claim I really can t say how well the process worked or how well n easy it is to collect on a claim, thankfully forme.
Charles R. would
recommend this plan to a friend or relative.
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Courtney Baird
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Apr 01,2024
The trip included a
cruise
International Medical Group
iTravelInsured SE
Since we didn’t need it there is nothing to review
William C. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Thankfully I didn't have to use the insurance. Hard to evaluate all aspects of the plan. I've used this policy in the past but never a claim. One feature is the ability to increase coverage with additional premiums as you incur additional trip costs.
Karen S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
We didn’t need to file a claim but having a travel insurance plan offered peace of mind since we are older (73, 80), especially when traveling outside the US.
Sandra H. would
recommend this plan to a friend or relative.