Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured LX
This is just to let you know that while we were satisfied that almost all of the claim we made was reimbursed - the tedious process of the entire thing was very distressing.
Back and forth requests for information became aggravating. Why not say up front all the documentation you need - instead of piecemeal requests?
AND- if it is quite clear that the flight was delayed and we did NOT arrive on the day scheduled...isn't it obvious that we were NOT at the hotel that night and had to pay for it anyway?
It took so long for this claim to settle- I would never use IMG again.
Back and forth requests for information became aggravating. Why not say up front all the documentation you need - instead of piecemeal requests?
AND- if it is quite clear that the flight was delayed and we did NOT arrive on the day scheduled...isn't it obvious that we were NOT at the hotel that night and had to pay for it anyway?
It took so long for this claim to settle- I would never use IMG again.
Joseph V. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Angie
Thank you for sharing your feedback about International Medical Group® (IMG®). While we were pleased that your claim was settled, we are sorry to hear we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Jan 08,2024
International Medical Group
iTravelInsured SE
we did not have to use the ins plan but having it in place made our trip much more relaxing knowing that if we did need it we had it
Ann F. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured LX
I've said I would not recommend the plan we got because of the hassle of the claims experience. Our claim was for less than $375 and it was very straightforward, and yet it took more than three months for it to be processed -- which I could have accepted had it not been for the confusing forms and equally confusing follow-up requests for additional information. In the end though we got payment. And I would probably think about the same policy again mainly because, from what I read, our experience is probably typical, though regrettable, for dealing with this type of insurance coverage.
James M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
This was one of the worst customer service experiences ever. I had to call multiple times via phone to find out the status of my claim for a simple travel delay because the website claim tracking was not working. This was several months after submitting the claim. Each time, after a long wait on hold, I spoke with someone who was unable to tell me anything. I finally received an email explaining that they were unable to find my claim information. I emailed a copy of the USPS receipt showing all of the delivery information and resubmitted all of my paperwork. Weeks went by again. An email to customer service threatening to report them to the CA Insurance Commission produced an apologetic email that also said that they process claims within 10 business days! Approximately 5 months after submitting the claim, I finally received a payment. Do not use this company.
Nuala C. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
I felt safe to travel overseas knowing I had this insurance plan if I had an emergency medical issue.
Ellen M. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured LX
Did not have to file any claims for this trip to Ireland. However, it is always comforting to know that if needed, we would have been covered.
Thomas M. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Have used Insure My Trip many times and was happy with the service re:plans offered. Thankfully, have never had to activate coverage.
Stanley F. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
This coverage gave me peace of mind for my trip. I have a job that could require my early return and this was the only plan that covered for this situation.
Debra B. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
I have no way to evaluate the plan as I/we, fortunately, did not need to use it. The cost is high, but seemed competitive for the coverage.
SUE A. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Glad we had it.
Happy we didn't need it.
Happy we didn't need it.
Alan F. would
recommend this plan to a friend or relative.