Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured SE
We DID need to file a claim. We were planning a family trip to Africa with the whole family including the grandchildren. Unfortunately, we couldn't go, but we had already paid a very large deposit and had paid for all the airfare. Each family bought a separate policy. Our children chose the policy offered by the travel company. We chose ITravelInsured. Our policy was less expensive, more comprehensive, and faster to reimburse. However, that said, it took a long time and much paperwork to get our refund. One hint I learned is to insure the airfare as well as the tour/cruise/staycation. We learned that most airlines won't reimburse you, even by letting you use a credit on that airline at a later date unless you are flying first class (not business class). Fortunately, most of the family did insure their airfare, which these days is often more than the trip itself. ITravelInsured helped us all along the way with good advice and encouragement. This was helpful because there was so much paperwork.
Susan B. would
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
While I have not had to file a claim, I have purchased this plan in the past because it provides the coverage I need at a reasonable price. I've contacted the company representatives to ask questions and found them to be knowledgeable and helpful.
Claire C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Our airline cancelled our flight home from New Zealand the night before we were to come home! Spent two extra nights in Christchurch. not a hardship but IMG reimbursed to policy limits for the additional cost. Top notch service.
James B. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
Fortunately, we did not need to file a claim, but we felt like were well covered had the need been presented.
Richard S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Our trip for three to Colombia on Spirit Airlines was delayed by three days due to a massive flood in Ft Lauderdale, our connecting city. Then returning home, we missed the connecting flight back due to a 2.5 hour delay in Customs, so we had to stay overnight in a hotel. I figured, well, IMG would reimburse us for the delays and the hotel. Then I went to fill out their claim form. What a joke. They make it virtually impossible to file a successful claim with the requirement that you must provide a, "Statement from common carrier and travel supplier indicating if any refund, reimbursement, credit, and/or voucher was issued. If no refund, reimbursement, credit, or voucher was issued, a copy of the cancellation terms and conditions must be provided to verify you are not entitled to reimbursement or credits from any other source." Yeah right, go ahead and try to get Spirit Airlines or any other carrier to take the time to do all that on your behalf. I was so discouraged I basically said screw it, I don't have time for this, and nor will I have time to ever use IMG for my travel insurance going forward.
Donna R. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
Patriot International Lite
Great insurance.
They got a website, everything works.
You file a claim, you can check the status.
They'll usually review your claim within a month, fairly.
It's a good option.
They got a website, everything works.
You file a claim, you can check the status.
They'll usually review your claim within a month, fairly.
It's a good option.
Ralph C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
I got Covid on my travel to Morocco. I have a prepaid tour which I need to leave because of testing positive. IMG paid for the unused portion of my trip. The claims process were quite stressful at first when I was sick because they ask for a lot of support (of course). They were quite responsive and I got my claim. I appealed because the count of days of claim was short which they did investigate and I got $46 more=).
Ana Melissa E. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
On my recent trip to Vietnam and Cambodia I had an episode that resulted in a trip to the emergency room in Cambodia, where I was treated and released after multiple tests and a scan after 3 hours. I notified IMG the next day, they acknowledged immediately, but I didn't actually file the claim till after my return home 2 weeks later. I submitted the info they requested and I received payment in full for my expenses. The whole process took less than a month which I think is timely for a claim, and the process was quite simple. I was very pleased with IMG, and I'm going to purchase another policy with them for an upcoming trip at the end of the year.
Lis K. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
International Medical Group
iTravelInsured SE
I had a small amount of damage to my rental car in Italy.I submitted the claim and was denied as being my fault. I appealed twice and finally after 9 months they paid. It turns out they sent someone to the small town in Italy and determined that the narrow streets and my SUV size was a factor in the mishap so it was unavoidable. The appeal process was very frustrating but I was very impressed that they ruled in my favor. I was very surprised that they investigated it after so long. I will use them again in my European travels in the future
Charles A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
Thank goodness we didn't need to make a claim.
Deborah M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful