Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
tour
International Medical Group
iTravelInsured SE
Well, our trip was flawless and there was no need to contact the insurance provider.
We do not know for certain how things would have gone if we filed a claim, but we hope it would have been excellent!
We do not know for certain how things would have gone if we filed a claim, but we hope it would have been excellent!
Gina A. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
We had to cancel our trip because our daughter developed a serious illness. The claims process was a nightmare from filing to payment- four months later. It was as if this company has a list of "tricks" that it utilizes to put roadblocks in front of anyone who files a claim. Dropped service rep calls, inconsistent claims information by different reps, claims applications that were "too large" to email, a document uploading software that repeatedly failed. The company required reams of medical and payment documentation and then claimed that the the document file I submitted was "too large for their system. I could go on but I'm sure you get the picture. IMG 's business model is to repeatedly frustrate claimants until many of them give up. I might have too if I hadn't contacted Insure My Trip's customer advocate team. Matthew contacted IMG on my behalf and helped me eventually receive payment. I was one of the lucky ones. Spare yourself hours of misery and do not buy a policy from this company.
Joel G. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; please help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.May 22,2023
The trip included a
tour
International Medical Group
iTravelInsured LX
Our travel insurance plan gave us peace of mind and allowed us to enjoy a trip of a life time.
Paul J. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
We paid for Cancel for Any Reason coverage for a trip in early September to Scotland and Ireland that included our small group tour of Ireland and our nonrefundable airfare between Scotland and Ireland. When the Royal Tattoo was canceled due to Covid, we cancelled the airfare we paid for with American miles to allow other American customers access to those seats, but these airfares weren't part of our coverage. We hoped to still be able to fly to Ireland and do the tour. When we were within two to 3 weeks of our trip and Ireland still required a 2 week self quarantine because of Covid, we tried to cancel our small group tour. The tour company refused to give us a refund, but thankfully Viator did. In the end, we only filed a claim for the $200 Ryanair airfare from Scotland to Ireland which was nonrefundable. The claims department refused our claim despite our Cancel for Any Reason coverage because they said we were required to file the entire claim within 20 days of cancelling our airfare to and from Scotland/Ireland. I explained that we used miles for that and cancelled the initial flights hoping to rebook a flight to and from Ireland with miles if Ireland didn't have a quarantine at the time of our tour. They didn't care. We have bought insurance from them 3 times in the past 2 years. I asked them how it was good business to refuse a $150 claim that was the result of Covid uncertainty and lose a good customer. Again, they didn't care. We will never buy an iTravel policy again from IMG.
Lisa W. would not
recommend this plan to a friend or relative.
8 of
9 people found this review helpful
-
Megan
Thank you for your feedback.
Please see the response from iTravel Insured regarding your review:
"It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation."Oct 26,2020
The trip included a
tour
International Medical Group
iTravelInsured SE
The good news is we did not experience any problems at all on our trip last month to South America so no need to file a claim - Thank You! This said my only contact with IMG was an e-mail of which I printed off a cover page. Call me old school but I would think for a $1000+ we could have at least received a insurance card by mail if nothing to save our printer ink to put in our wallet such as you get from most other insurance companies i.e. State Farm or even Medicare - KH
Kim H. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
As with the previous plans we have purchased, we never had reason to use it. That being said, the fact that we had our plan provided a sense if security and comfort. Would never travel without travel insurance. Comparing and purchasing plans are made simple and easy.
Joseph F. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
Fortunately never got to use the plans so I don’t know how it works
Frimma G. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured SE
The best thing is not needing to use it— but knowing that I had the right coverage should I have had to use it.
Nancy P. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
I didn't need it, but it was easy to buy, affordable, and it covered everything I needed.
Alejandra P. would
recommend this plan to a friend or relative.
International Medical Group
Patriot International Lite
Had a data entry glitch (that was my fault) that required direct customer service with Patriot's
staff. They were helpful and prompt in making corrections. It's stressful enough sending one's
daughter abroad and I appreciated their "can do" attitude.
staff. They were helpful and prompt in making corrections. It's stressful enough sending one's
daughter abroad and I appreciated their "can do" attitude.
Manon L. would
recommend this plan to a friend or relative.