Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
We had to cancel our January 26, 2024 cruise in mid-December when my husband needed an immediate knee replacement. I filed the claim paperwork on December 15, 2023. Today is March 1, 2024 and we finally got our claim resolved and received a payment today to reimburse our non-refunded cruise fare. I think the most annoying thing about the process was lack of communication and clarity as to the status of our claim. The first communication I received about the claim was 1 month after I filed. In addition to the documents that I originally filed, I was asked to provide additional documents to support my claim and had to scramble to collect them in a format that was acceptable to the agency. They did acknowledge receipt of the documents, but I heard nothing for several weeks. I finally started calling to check on the status of the claim. I will note that I was always treated respectfully by the agents with whom I spoke. This is the first time (and I do hope the last) that I have submitted a claim so I have nothing to compare the length of time it took to resolve the claim, but it did seem like a long time.
Patricia F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
It's hard to recommend a plan when you don't use it... It's great to know you have coverage!!!!
Francis K. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
My grandmother bought this plan for us to give her peace of mind. Thankfully we were all fine and did not have to use it
Aaron K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
My mother bought this insurance for our family trip for us. We felt safer being covered. Thankfully we did not have to use it but had peace of mind if needed
Helene K. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
International Medical Group
iTravelInsured SE
The coverage provided a real sense of security knowing that I would have good medical care in the event it was necessary.
Kevin G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
International Medical Group
iTravelInsured SE
I didn't have to use the coverage, but I was glad to know. I was covered if I needed to use it.
Michele C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Thank goodness we didn't need to use the trip protection coverage, our vacation was wonderful! Since it was hurricane season I did not want to forgo this coverage! Glad we didn't need to use it but it offered more protection than what the cruise line was offering and for a MUCH BETTER PRICE. I will use this company again!
Tracy S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Flight cancellation for international flight from Boston due to weather. We had to drive 4 hours to JFK in NY to catch our flight and drive back to Boston after our return flight one week later. Filed a claim for gas we brought for our car for the 2 drives and parking at JFK airport. Did not submit any food receipts. Overall claim amount was a very reasonable and around $ 200 for 5 people. IMG approved gas money but denied parking fees!! So okay to drive to JFK but not park our car there ? Our sense is that IMG wanted to make sure that they pay only part of the claim to preserve their profit margin. Disappointing!!
anjna s. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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IMG RR Team AccountInternational Medical Group
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.May 20,2019
International Medical Group
iTravelInsured SE
Plan coverage and cost were ok
Leonard S. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Glad to have the plan. Makes us feel safe.
BLAND W. would
recommend this plan to a friend or relative.