Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured SE
We exchanged our time share for one in Aruba. The cost of the trip was minimal but I wanted the medical coverage. This policy provided the needed coverage at a very low cost. Thankfully I did not have to use it.
Michael V. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
I was diagnosed with two Cranial Aneurysms over a month before my cruise. I was scheduled for surgery, and told I would not be able to travel or cruise.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
I filed my claim, provided a letter on hospital stationary with an explanation. The letter from my neurosurgeon was one of the two accepted pieces of paperwork required. I sent in a copy of everything else they requested, as I had previously discussed with one of their phone representatives.
In the last month, I have had several emails telling me my paperwork was not acceptable, and even after I explained everything to them, they kept asking for different types of copies of payments, etc.
I understand that they do not want to pay fraudulent claims, however, I find their requests to be something that they could have been handled better through a phone call to me.
My advice to anyone using them, realize that they will require all kinds of bills and and cruise paperwork, amongst other things. As the woman I spoke with advised me, you always have to read all of the fine print in the contract. So, I find myself unhappy with them because I believe they could be handling this better. They are the professionals dealing with this daily. When using any insurance agency, do a much more thorough job of reading their requirements, should you need to file a claim.
Mary M. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
International Medical Group
iTravelInsured SE
00Because I did not visit a doctor no part of insurance would kick in. Never mind that I had seen my family doctor before I left. And we did fly home from Aruba at our cost. The cruise was supposed to be from December 9-19. We flew home on the 12th. Couldn't get anything back. We have a cruise leaving December 23 . We had to cancel it too. Bought the same insurance too> nothing back. I forgot- we did get paid our insurance back! Even tho it says you have 15 to review it you really only nave 14 days . I know because when I told them I was exercising my right they had to send it "upstairs" to get it oked. Will not buy a buy any insurance from them.
Rebecca B. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
International Medical Group
iTravelInsured SE
Thank you
I did not file a claim because we had no medical problems
It was a relief to know that had I had an issue your plan would have worked.
It was easy to apply for this plan and I will always use this when I travel
Very efficient staff
All aspects it was a 10 very very satisfied!!
I did not file a claim because we had no medical problems
It was a relief to know that had I had an issue your plan would have worked.
It was easy to apply for this plan and I will always use this when I travel
Very efficient staff
All aspects it was a 10 very very satisfied!!
Concetta G. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
Awful. They wouldn’t help at all. Never got a phone call. Unreal.
Stephen B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. However, additional information is needed in order to continue review of your pended claim. If you would like to continue this conversation, please contact IMG directly at [email protected] or by calling 317.655.9798.
Oct 11,2023
International Medical Group
iTravelInsured SE
I will use this insurance again!
Roslyn W. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Your rep was very nice and professional.
Joanne C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
This policy covered everything we needed. And thankfully, what you always hope, is that you never have to use it. We had a great trip. Incident-free. For the small cost, the security it gave us was worth it. I will definitely consider this policy for our next trip in February 2020 and our next cruise later in 2020. Thank you!
Leza C. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
When I compared prices, this plan came out significantly cheaper than 3 others. It was easy to purchase online. Thankfully I didn't need to use it but it was a comfort to know I had it.
sheryl l. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
No problems again, thank goodness.
Pat C. would
recommend this plan to a friend or relative.
This will make the process easier for you.