Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
International Medical Group
iTravelInsured SE
Fortunately I didn’t have to use the plan but I liked it on paper which is why I bought it and would do so again.
Peter D. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Better to have it and not need it then to need it and not have it. I always find the most affordable options here and will continue to use you!
Toya F. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
The best insurance is the one not used. Thanks for the peace of mind
Barnabas K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
Fortunately didn't need the coverage, but it covered all the areas I was concerned about.
Patrick K. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
iTravelInsured SE is a terrible insurance company. The clients rating them highly have not had cause to file a claim like my and my family had to do. We had a very difficult time.
When we uploaded our documents proving payment for medical services rendered during our vacation the phone agents would claim we never did so. They then forced us to upload more than once again the same very documents.
Next when we called to get a status about our claims the phone agents stalled again by claiming they did not see the documents. Finally if we did get a phone agent who could see the documents they would deny we were entitled to any reimbursement. Thus, it took months before we could get reimbursed. We had one remaining claim that we filed two months after our vacation because the foreign hospital did not send the bill until that time. Upon receiving the bill we immediately paid it by credit card and submitted a claim. However, when it took over a month we called to get a status and was told by the phone agent that the supervisor said the claim was paid already. That was not only untrue but made no sense whatsoever. It took filing a complaint with the local BBB office (Indiana) before iTravelInsured decided to reimburse us. The reason they gave the BBB was that there was an 'inadvertent delay'. The real reason for this delay was their own by trying to deny us reimbursement and it was not done inadvertently; it was done with intent.
Therefore, I will never fall victim to buying travel insurance from iTravelInsured again nor do I recommend anyone else to do so. We had purchased travel insurance from a reputable company (we filed claims with this company successfully and timely) but took a chance this time with negative results all around because their rate was a bit cheaper. Never again!!
When we uploaded our documents proving payment for medical services rendered during our vacation the phone agents would claim we never did so. They then forced us to upload more than once again the same very documents.
Next when we called to get a status about our claims the phone agents stalled again by claiming they did not see the documents. Finally if we did get a phone agent who could see the documents they would deny we were entitled to any reimbursement. Thus, it took months before we could get reimbursed. We had one remaining claim that we filed two months after our vacation because the foreign hospital did not send the bill until that time. Upon receiving the bill we immediately paid it by credit card and submitted a claim. However, when it took over a month we called to get a status and was told by the phone agent that the supervisor said the claim was paid already. That was not only untrue but made no sense whatsoever. It took filing a complaint with the local BBB office (Indiana) before iTravelInsured decided to reimburse us. The reason they gave the BBB was that there was an 'inadvertent delay'. The real reason for this delay was their own by trying to deny us reimbursement and it was not done inadvertently; it was done with intent.
Therefore, I will never fall victim to buying travel insurance from iTravelInsured again nor do I recommend anyone else to do so. We had purchased travel insurance from a reputable company (we filed claims with this company successfully and timely) but took a chance this time with negative results all around because their rate was a bit cheaper. Never again!!
CHERYL L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Sep 18,2023
The trip included a
tour
International Medical Group
iTravelInsured SE
The claim process was lengthy and redundant. Some of the same paperwork was requested several times . Ultimately I was reimbursed for 100% of my loss , but it took months during a time that I was critically ill and didn’t have the strength to deal with the MASSIVE amount of paperwork MULTIPLE times
John H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
we did not have to use the ins plan but having it in place made our trip much more relaxing knowing that if we did need it we had it
Ann F. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
My grandmother bought this plan for us to give her peace of mind. Thankfully we were all fine and did not have to use it
Aaron K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
International Medical Group
iTravelInsured SE
The plan would be ideal for the price if the existing conditions clause were narrower and time period shorter. As it is, even a prescription change could cancel coverage for medical as I read it.
Brad W. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured SE
I had to repeatedly submit documentation and when I tried to call and speak with an agent, I was not able to contact anyone. It was a very difficult process and not easy to submit what was requested. I would not recommend this company in the future.
Marlene L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful