Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We had planned to take a river cruise that was cancelled a month before our departure. Apparently, the company shut down all operations and eventually filed for bankruptcy. I filed a claim as soon as I discovered what was going on. Fortunately, I had previously printed copies of all correspondence from the company, including copies of their website confirming my cruise details and payment record. Before the bankruptcy was announced, the website was shut down and none of that was accessible. All of this, and more was required to be submitted to substantiate my claim - some of it was requested more than once. In the end, I had to wait many months until the bankruptcy case reached a point where it was obvious that customers were not going to get anything back before a determination of my claim was made, but they did pay my claim in full. As a caution, people who bought trip insurance through the cruise company - even though they claimed it was underwritten by the same US Fire and Insurance company - got nothing because their insurance was worthless once the company went bankrupt.
Wayne N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
My wife baggage was delayed for about 18 hrs. I was filing a claim with I- travel website but for oddly some reasons it keeps asking to upload a documents which I provided for the first three steps. And there was a question if the airline settled the claim, there was no choices of N/A or no answers, so I couldn’t proceed to the next step. I called I- travel customer service, that’s a mistake on my part because the person I talked to kept saying use my desktop computer instead of my phone. She keeps saying my I-phone was the problem. With the amount of documents the website was asking, I rather use my phone to take photos and upload them. There were times that my conversation with this person became adversarial and my wife asked me to end the phone conversation. True to the point, you can find out if the travel company is good when you start making the claim. I should have trusted my own guts to stay with generali. I bought the insurance from them before and no issues when I made the claim. I have no idea how IMG has a high mark. I will not buy travel insurance from IMG again.
Patrick M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Courtney BairdInternational Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry our online claim submission option and your contact to our ser did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Apr 02,2024
International Medical Group
iTravelInsured SE
Well, well, well...
Our flight back was canceled, we were forced to buy and pay out of pocket for our flight back -- double the original fare! We filed a claim: denied, based on some stupid reasoning on page 22!!! on the contract!!!
Filed for the appeal/review...and 3 month later were paid about half of what they owed us, based on our understanding of coverage!
Something is better than nothing, I guess!
Our flight back was canceled, we were forced to buy and pay out of pocket for our flight back -- double the original fare! We filed a claim: denied, based on some stupid reasoning on page 22!!! on the contract!!!
Filed for the appeal/review...and 3 month later were paid about half of what they owed us, based on our understanding of coverage!
Something is better than nothing, I guess!
Igor B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Courtney Baird
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at [email protected] to start the conversation.Apr 02,2024
The trip included a
cruise
International Medical Group
iTravelInsured SE
We had to cancel our January 26, 2024 cruise in mid-December when my husband needed an immediate knee replacement. I filed the claim paperwork on December 15, 2023. Today is March 1, 2024 and we finally got our claim resolved and received a payment today to reimburse our non-refunded cruise fare. I think the most annoying thing about the process was lack of communication and clarity as to the status of our claim. The first communication I received about the claim was 1 month after I filed. In addition to the documents that I originally filed, I was asked to provide additional documents to support my claim and had to scramble to collect them in a format that was acceptable to the agency. They did acknowledge receipt of the documents, but I heard nothing for several weeks. I finally started calling to check on the status of the claim. I will note that I was always treated respectfully by the agents with whom I spoke. This is the first time (and I do hope the last) that I have submitted a claim so I have nothing to compare the length of time it took to resolve the claim, but it did seem like a long time.
Patricia F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
It took months for me to get a response to my claim, which was then denied
Robert C. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Courtney Baird
International Medical Group
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 02,2024
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
It was quick and easy to get the coverage I needed. Fortunately for me, I did not have to use it but felt more comfortable knowing I had coverage as needed. Policy I chose was reasonably priced and provided all the coverages I needed.
Sara D. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
International Medical Group
iTravelInsured SE
Dig Deep before you purchase insurance from this company…look at reviews from individuals who have filed claims and you’ll see a consistent pattern…lots of poor reviews, unresponsive, and lack of a positive recommendation. IMT gives them a decent rating because most people don’t file a claim and report only ‘easy purchase’ and “peace of mind.” Their processes and procedures are extremely slow and unresponsive— taking stances that keep their money and ignoring submissions from legitiment medical professionals. Do not buy this travel insurance. We have filed a complaint with our state’s insurance department and employed legal consul to light a fire under them. Embarrassing that IMT recommends them.
Ross H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Courtney Baird
International Medical Group
We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note that IMG is required to administer our insurance plans in accordance with their terms and conditions, and we believe we have done so in this case. If you would like to continue this conversation, please contact IMG directly at www.imglobal.com/contact.Apr 01,2024
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
According to them the only thing that's covered is if you drop dead or immediate family member drops dead for trip interruption. My trip was interrupted to unforeseen medical emergency that prolonged my trip for me and had to stay in Mexico to released by doctor. When I call them the guide me they basically said too bad so sad. On a recorded line supposedly. So don't get fooled by what you read that they cover cuz they don't it's a scam . Do your homework before you purchase.
LEONARDO S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Courtney Baird
International Medical Group
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.Apr 01,2024
The trip included a
cruise
tour
International Medical Group
Patriot International Lite
Felt safe to travel
Miriam L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Seemed like a good plan but since I didn t need to file a claim I really can t say how well the process worked or how well n easy it is to collect on a claim, thankfully forme.
Charles R. would
recommend this plan to a friend or relative.
-
Courtney Baird
International Medical Group
Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.Apr 01,2024