Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
John Hancock
Gold
Did not file a claim.
Elwood H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Gold
First of all, reviews from people who did not "have to file a claim" are practically useless, since the claim process and trying to get a claim paid is where the problem arises.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
I submitted a clearly covered claim for a trip including a cruise and roundtrip non-refundable airfare, with the required proofs of payment, unused tickets and cancellation notice from the cruise. The claim for the cruise was paid, but I had not cancelled my air ticket assuming no need since it was non-refundable (and the airline already had my money). Besides, I paid a higher premium for my insurance so airfare would be covered. WRONG! The airfare claim was denied.
I'm not sure everyone knows you need to actually cancel your ticket and get a "cancellation notice"(?) from the airline to have a claim paid. A no-show doesn't count. This is not clear in the policy rules.
Considering the claim process hassle, I'm not sure I will insure for airfare in the future.
barrie b. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We appreciate you using InsureMyTrip for your travel insurance needs. We are sorry to learn that you were unable to travel and are dissatisfied with this policy. The claims administrator is required to adjudicate claims based on the terms and conditions of the policy and they will require Proof of Loss. In the future, please consider contacting the claims department immediately after suffering a loss to receive the claims procedure. Please call us at 800-487-4722 if you have any questions or concerns. We would be happy to assist you.Jul 13,2017
The trip included a
cruise
John Hancock
Bronze
Fortunately, our trip began and ended as scheduled with no problems whatsoever. It was not necessary to file a claim for any reason so it is a bit difficult to speculate on the claim experience.
John C. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Didn't file a claim so we can't really says anything about it.
Enrique G. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Plan was easy to acquire and covered what I wanted. Did not need to use, so no input on how it works if you have a loss.
Byron H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
I purchase travel insurance because of pre existing health conditions. This policy included a waiver for those issues if stipulations were met. Coverage for medical evacuation was larger than some. Other coverage was standard, and price was good for coverage of the specific items that I needed. I did not file a claim.
Bobby H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Never had to file a claim, so it simply provided the peace of mind that one usually expects from insurance.
David F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
Since I didn't file a claim, it is impossible to say how good this company is. It certainly was expensive but this seems to be true with all travel insurance.
Dana I. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
We were glad to be protected. Friends of ours had a medical problem before the cruise, but did not have insurance. They chose to go on the trip rather than forfeit their trip payments.
Jay M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I have always selected John Hancock Insurance for my travel. Great coverage with fuss free claims.
Wei Jiun Y. would
recommend this plan to a friend or relative.
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