Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
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John Hancock
Gold
Purchased John Hancock Gold plan for a trip to Croatia. Our flight to Croatia was cancelled. Luckily, we live in the area and were able return home not incurring any hotel fees (trip delay insurance max $200/day per person on the gold plan). We managed to get a flight out the next day. I was able to use the "trip delay" insurance coverage to cover the Lyft back home, to the airport the next day and our first night at the Airbnb which was non-refundable. The process took several months - The policy required that you get a written statement from the airline as to the reason for the delay. I wasted a lot of time on the phone with agents trying to get documentation with no results. Also sent emails to their customer service with no results. Finally, sent a letter (snail mail) to the airline's customer service and they responded with an email with the reason (BINGO!). It's odd, I had proof and documentation that the flight was cancelled - the challenge was getting the documented reason for the cancellation. I'm not sure why a reason also needed to be documented. Nevertheless, for all future trip planning I'm just going to assume that a claim will be filed and will ensure that all documentation any reasons for delays/cancellations and for any purchase is readily available so that I'm not in search of it later if a claim is actually made. I also know to use the mail (not email or the phone) when attempting to get an airline to respond to questions for claims.
John M. would
recommend this plan to a friend or relative.
3 of
5 people found this review helpful
The trip included a
tour
John Hancock
Bronze
When inquiring about the plan, the representatives were friendly and knowledgeable. We purchased the plan for reassurance and for that reason, it was beneficial. Thanks
Jeffrey W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Gold
There were no hassles in making my claim for reimbursement due to the death of my husband. The only reason I didn't give them a 5 star rating was that it took quite awhile to receive the reimbursement.
Vicki M. would
recommend this plan to a friend or relative.
John Hancock
Gold
We had peace of mind knowing that we had this coverage..it was very comprehensive for the price. I would definitely use it again for my next trips.
Victoria M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
John Hancock Bronze paid my claims in entirety. I had to re-submit my information using their forms because my first submittal didn't suit their accounting system. But all's well that ends well!
Bruce D. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
I am happy it wasn't needed.
Shirley M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
I was glad to have the coverage and even happier that I didn't have to use it.
Thanks
Thanks
Margaret S. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
Fortunately I did not have to use the insurance.
Kathleen H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Since I did not need to make a claim on this policy, it is difficult to really evaluate the answers to these questions!
Pamela T. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
While we did not have to make a claim, the plan covered everything we thought we'd need and the price was reasonable considering the outlay for the trip.
Joel Z. would
recommend this plan to a friend or relative.