Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
John Hancock
Bronze
We bought the insurance for hurricane coverage, ended up needing to leave a day early due to forecasted landfall of Dorian. Covered the unused night at the condo, the only loss of the trip.
MELISSA Z. would
recommend this plan to a friend or relative.
John Hancock
Silver
Though we did not have to use our plan (always good), having it gives us peace if mind when we travel. It’s an essential part of our trips.
Patrick O. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
Make sure to add many extra days to the end dates on your trip. I was denied my travel delay claim coming home because the delay caused me to be one day after the date I said I was returning. It took John Hancock 3 weeks to respond and that was after I had to send an email requesting any kind or correspondence requesting letting me know they received my claim. I will say the employees were kind and helpful when on the phone with them.
Lori-Jo B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Lori-JoB
Exactly my point. The scheduled return however if delayed you don’t cover.Aug 02,2019-
Carol
Thank you for your reply. Back on July 23rd, 2019 we sent you an email asking for additional claim information if you wished us to assign an "Anytime" advocate to review the claim file, but you did not reply. If you have changed your mind and would like InsureMyTrip to look into that claim, would you please reply to the email requesting that additional claim information back on July 23rd.Aug 06,2019
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John Hancock
Bronze
Was pleased with the coverage and the communication. Did not have to file a claim so we did not have to use the trip insurance. I will always use John Hancock for all of my trip insurance needs.
Edwin P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Good value and thankfully did not have to use !
Barry R. would
recommend this plan to a friend or relative.
John Hancock
Bronze
They needed more information on the reason why I filed a claim however instead of emailing me it was emailed to the library where the claim was scanned from. I called because of no response and found out this happened. I was also not reimbursed for the airfare because Delta gave me a credit (which I probably won’t use by 10/19) due to the situation.
Paula D. would
recommend this plan to a friend or relative.
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Michelle A
Thank you for your review. You bring up an interesting point about insuring the cost of prepaid and nonrefundable airfare, many travelers often have questions about this as well. Comprehensive policies cover 100% of the prepaid nonrefundable trip costs as long as all of those expenses are insured. When it comes to airfare and insuring the expense on your policy, in the event of a claim you have the option to either accept the airline credit or deny the credit and file a claim for that full amount insured on the policy with the insurance provider. By denying the credit and filing with the insurance, you are able to be reimbursed the out of pocket expense from the insurance and not held to using the credit by a certain time with the airline. If you have any questions or concerns, please call us at 800-487-4722.Apr 01,2019
John Hancock
Bronze
We spoke with a claims representative who was very professional. We filled out the forms, checked in for a status update, got a professional response and a check soon thereafter in the exact amount we had expected. We were very pleased and grateful for the support and service. You can use me as a reference.
Robert T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
Best company. I will buy insurance here again !
long t. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Fortunately, we didn't have to use any of your services. We almost did when they closed all the streets in Manhattan due to the bombs, then we would have missed our flight. But we left few hours before it all happened.
We will consider your services again for our next trip
Thank you
We will consider your services again for our next trip
Thank you
SAMUEL E. would
recommend this plan to a friend or relative.
John Hancock
Silver
We have used this several times fornis and our family and feel it is good coverage for our needs, especially when traveling out of country.
Ella B. would
recommend this plan to a friend or relative.
"When Your Coverage Ends:
Coverage is effective for the stated term shown in the confirmation of benefits. In addition, Your coverage will end at 11:59 P.M. local time on the earliest of the following dates:
(a) the date You cancel Your Covered Trip;
(b) the Scheduled Return Date as stated on the travel tickets;
(c) the date You return to Your origination point if prior to the Scheduled Return Date; or
(d) the date You leave or change Your Covered Trip (unless due to Unforeseen and unavoidable circumstances covered by the Policy)."
If you would like our assistance in quoting and purchasing a policy in the future, InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. Please call us at 800-487-4722 and we would be happy to assist you.