Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Bronze
Thankfully it wasn’t necessary to use the insurance plan; however, just knowing it was there was a relief.
Jessica F. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
It was a relief to know I had a great plan at a reasonable cost. The agent I spoke with was pleasant and very knowledgeable. I plan on using your plan on future travels. Thank you
Patricia A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Despite the fact that the country “required “ proof of medical insurance, we were never asked to show evidence of coverage. I felt like I threw money away but if I had needed to file a claim, you were there.
Henry Z. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
Thankfully, did not have to make a claim, but felt confident that if we had, we would be in good hands.
Elizabeth T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
We got caught in the airline pilot "sick out" the last weekend of October, which caused us to miss our international flight from Miami to Quito Ecuador and miss the 1st day of a trip to the Amazon Rainforest. On November 19, the morning after we flew home, I filed my claim. I had to keep emailing for a progress report and was finally told it would take 57 days to process. I emailed on Day 57, January 19th; I was finally assigned an adjuster who asked me to re-submit all documents. I did that same day and was told it could take 6 wks to process. Today, February 28th, I finally got a check for my claim, $1030.
Kimberly O. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
cruise
John Hancock
Bronze
My cruise was cancelled. So I was unable to use the insurance.
Danya G. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Fortunately did not have to use it, but gave me peace of mind
Marilyn G. would
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Had no occasion to use benefits/compensation, but process for enrolling seemed smooth enough.
Dorothy S. would
recommend this plan to a friend or relative.
3 of
7 people found this review helpful
The trip included a
cruise
tour
John Hancock
Bronze
Good plan and reasonable pricing. I was disappointed by the fact that they do not cover baggage delay to your primary residence. Our bag was delayed more than 24 hours but this wasn't eligible for claim as per the representative.
Chaitanya W. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Did not file a claim even though the cruise ship ruined my husband's carry on suitcase handle. Didn't realize it until we got home. Grabbed it at terminal and put in car and headed home. Didn't check it over then. Our fault. So can't file with insurance or the cruise line as it's to late now.
Gregory W. would
recommend this plan to a friend or relative.
Thank you for your feedback. We hope you had a nice trip.
In regards to Baggage Delay coverages, it is common for travel insurance companies to state that there is coverage if your checked baggage is delayed or misdirected by a Common Carrier for at least the number of hours shown on the certificate, except for return travel to your primary residence.
If you have any additional questions, or would like to discuss the details of your plan, please do not hesitate to contact our team of representatives at 800-487-4722.