Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
John Hancock
Silver
Luckily didn’t have to use policy but felt secure knowing we had quality coverage if needed.
Albert R. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Silver
Like any other insurance, one never knows how good the coverage is until you need it! Fortunately, I did not require any claims. It seemed to be a good policy for my individual situation. It was comforting knowing I had this policy as a back up.
Robert F. would
recommend this plan to a friend or relative.
John Hancock
Gold
We had a claim last year. Handled well and promptly.
We would recommend this coverage.
We would recommend this coverage.
Jack C. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
John Hancock
Silver
I have been a customer of Insure My Trip for several years and purchased this plan on their recommendation.
We had to file a claim and these folks are extremely unprofessional.Eventually, they paid the claim in full but I would not recommend John Hancock Company company to anyone.
I fault John Hancock and not Insure My Trip who I will continue to do business with in the future.
We had to file a claim and these folks are extremely unprofessional.Eventually, they paid the claim in full but I would not recommend John Hancock Company company to anyone.
I fault John Hancock and not Insure My Trip who I will continue to do business with in the future.
Donald L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
John Hancock
Bronze
We were sufficiently satisfied with elected coverage options and associated costs. Most importantly, we did not find it necessary to file a single claim; and, the “peace of mind” we experienced (knowing “not all would be lost” if we did encounter issues) was priceless. We felt that should we have needed to file a claim, a major agency would stand behind their product.
Linda N. would
recommend this plan to a friend or relative.
John Hancock
Bronze
My trip was in late May 2019. I filed the initial claim May 4, 2019 because one of the four couples in our group had to drop out. The form for me to fill out for the claim didn't arrive until 3 weeks later while I was on my trip. I replied to the mail saying that I would fill it out when I got back in town. 2 days after I got home, I got an email stating that the claim was canceled since I hadn't sent the form back. I sent the form back later that week. After not hearing anything for several weeks I called and was told that things were being processed and that they were on a 3 week backlog. I heard back, they asked for more info, I provided it, 3-4 weeks pass, they ask for more info, I provide it, 3-4 weeks pass, they ask for more info, I provide it, 3-4 weeks pass and I finally get a response that they would be mailing me a check. I received the check today, 4 months and 1 week after my initial claim. They fully paid the claim, but the timeliness is lacking. Also, they do not reply to email. The next time I buy travel insurance, which will likely be later this year, I will not buy it with John Hancock.
John J. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 20,2019
The trip included a
cruise
tour
John Hancock
Bronze
Our trip was great and there weren't any issues but it was nice having that peace of mind.
Kenneth R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I’ve already referred future travelers.
George B. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Claim took over 5 weeks to process
Robert C. would
recommend this plan to a friend or relative.
-
Carol
Thank you for your 4 star review of your John Hancock Bronze plan. Although the claim process did take 5 weeks, we are certainly glad to hear that you received your claim check.
For the future, please remember that promise of our "Anytime Advocates" who will support you with the process if you feel a claim has been delayed and unfairly denied.Sep 10,2019
John Hancock
Gold
Hancock Plan is much more straight forward, understandable and reasonable for preexisting conditions coverage than other plans I have used
Carl L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful