Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
tour
John Hancock
Silver
Having purchased the insurance a year before we traveled, how pleased I was to receive an e-mail reminder of the plan the week of our departure, just in case we needed it. How convenient!
Ralph K. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
John Hancock
Bronze
The customer service person was knowledgeable and helped me decide on a plan that would be good for me.
Teresa F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Silver
Agents assisted me a lot when I called and it is VERY MUCH appreciated. I coordinated the Hancock Silver Plan with existing coverage from one of my credit cards. I saved a lot! Thankfully, no claim. Trip was great. Please reward the fine agents who guided me on the phone. Truly professional!
Sheila C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
I don't make recommendations of this sort to friends or relatives, regardless of the experience.
Stephen G. would not
recommend this plan to a friend or relative.
John Hancock
Silver
Though we did not have to use our plan (always good), having it gives us peace if mind when we travel. It’s an essential part of our trips.
Patrick O. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Since we didn't have a claim, it's hard to accurately provide feedback. It was reassuring to know
that we had coverage should we have needed it.
that we had coverage should we have needed it.
Dennie P. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
I did not use any of the insurance but it was nice to know it was there.
DeAnn M. would
recommend this plan to a friend or relative.
John Hancock
Gold
I am glad I didn't have any claims, so I evaluate this without really know if it's doing what it says .
ruth p. would
recommend this plan to a friend or relative.
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Carol
We understand your response. Please keep in mind that InsureMyTrip's Customer Care along with the assistance of John Hancock are available to assist you by phone at 800-487-4722, or by chat, Monday - Friday, 7am-12am EST and Saturday - Sunday, 9am-9pm EST to answer any questions and concerns.Jul 22,2019
The trip included a
cruise
John Hancock
Bronze
Make sure to add many extra days to the end dates on your trip. I was denied my travel delay claim coming home because the delay caused me to be one day after the date I said I was returning. It took John Hancock 3 weeks to respond and that was after I had to send an email requesting any kind or correspondence requesting letting me know they received my claim. I will say the employees were kind and helpful when on the phone with them.
Lori-Jo B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
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Carol
Thank you for your review. We apologize for the 3 week delay in the response time. However your policy does define the expiration date of your policy as listed below:
"When Your Coverage Ends:
Coverage is effective for the stated term shown in the confirmation of benefits. In addition, Your coverage will end at 11:59 P.M. local time on the earliest of the following dates:
(a) the date You cancel Your Covered Trip;
(b) the Scheduled Return Date as stated on the travel tickets;
(c) the date You return to Your origination point if prior to the Scheduled Return Date; or
(d) the date You leave or change Your Covered Trip (unless due to Unforeseen and unavoidable circumstances covered by the Policy)."
If you would like our assistance in quoting and purchasing a policy in the future, InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. Please call us at 800-487-4722 and we would be happy to assist you.Aug 01,2019-
Lori-JoB
Exactly my point. The scheduled return however if delayed you don’t cover.Aug 02,2019-
Carol
Thank you for your reply. Back on July 23rd, 2019 we sent you an email asking for additional claim information if you wished us to assign an "Anytime" advocate to review the claim file, but you did not reply. If you have changed your mind and would like InsureMyTrip to look into that claim, would you please reply to the email requesting that additional claim information back on July 23rd.Aug 06,2019
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John Hancock
Bronze
No claim had to be made so clearly the insurance worked very well :)
Jane P. would
recommend this plan to a friend or relative.