Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rated John Hancock Insurance Agency, Inc.
4.56 out of 5
691
ratings and reviews
97%
recommended
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Cruise
Filed claim
John Hancock Silver
Read the policy very, very carefully. It does not cover many things that you would think would be covered.
Bennett T. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We hope that fellow travel insurance consumers heed your advice. We strongly advise customers to read the terms and conditions of the policy prior to purchase, and also again during the review period-refund policy. Our representatives are available 7 days a week as a valuable resource. Please consider calling us at 800-487-4722 to ensure that the plans that you are interested in cover your primary concerns.
    Mar 25,2016
The trip included a
cruise
tour
John Hancock Gold
Had to appeal original decision to not fully pay for my claim. Insure My Trip intervened and got my full amount. 5 stars to InsureMyTrip and 2 stars to John Hancock Insurance Agency.
Greene L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. The claims administrator promptly reviewed the claim, and provided a prompt and appropriate resolution.
    Feb 26,2016
The trip included a
tour
John Hancock Gold
It was reassuring to know that we had coverage, particularly when one of us became ill in rural New Zealand. Our claim was handled efficiently and the staff were very courteous in answering our questions related to the process.
Robert P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
John Hancock Bronze
Fortunately, I did not have to file a claim. So I cannot speak as to how effective the claim process was. However it was very easy to get this insurance.
Gabriel K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
I thought the plan provided good coverage for what I might need. Fortunately I was well and did not need to use your insurance.
Leonie N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Turns out that the extra coverage for car rental was not helpful when renting a car in Spain. The rental company offered a comprehensive coverage that was more robust at a similar cost.
Philip W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Bronze
Thankfully, our trip was uneventful and we had no claim.
Judy V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Fortunately did not have any incidents requiring filing of a claim, so no experience with the claims process.
Gary K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I was glad so have everything go smoothly and not need to make a claim. Having insurance is the way to go as it gives sme peace of mind.
Claire S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Did not have a claim. Did have the need to change the dates of coverage, however. While InsureMyTrip could not make the change they put me in touch with John Hancock who did make the necessary change for us. Very Happy.
Richard M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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