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Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.

Learn more about John Hancock Insurance.

Customers who have tour rated John Hancock Insurance Agency, Inc.
4.52 out of 5
1,207
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Bronze
I didn't need to file a claim so it's hard to know if your plan is satisfactory.
Kathleen G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Although we did not need to file a claim, it was reassuring to know we had coverage in the event something unforeseen came up. Having a contact number when traveling overseas brought a measure of security that was well worth the premium paid.
Dorothy M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
gave peace of mind that if needed it was available.
a little pricey.
would be good to get some kind of rebate if not used or a credit for future use.
very good communication before trip.
Cecil L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Michelle A
    Photo
    Thank you for your review. The premiums of the policies are determined by the insurance providers. The premiums are based on the age of the travelers, the length of the trip and the cost of the trip. As travelers get older, it can cause the premiums to increase. At this time, due to insurance laws, travel insurance cannot be discounted ore rebated. Like all other types of insurance, such as auto and home, once a policy has ended the policy is deemed used and premium nonrefundable, whether there was a claim filed or not. If you have any questions or concerns, please feel free to call InsureMyTrip at 800-487-4722 and we will be happy to assist you.
    Oct 02,2019
The trip included a
cruise
tour
John Hancock Bronze
Our trip was great and there weren't any issues but it was nice having that peace of mind.
Kenneth R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I’ve already referred future travelers.
George B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Claim took over 5 weeks to process
Robert C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 4 star review of your John Hancock Bronze plan. Although the claim process did take 5 weeks, we are certainly glad to hear that you received your claim check.

    For the future, please remember that promise of our "Anytime Advocates" who will support you with the process if you feel a claim has been delayed and unfairly denied.
    Sep 10,2019
The trip included a
tour
John Hancock Silver
Having purchased the insurance a year before we traveled, how pleased I was to receive an e-mail reminder of the plan the week of our departure, just in case we needed it. How convenient!
Ralph K. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Agents assisted me a lot when I called and it is VERY MUCH appreciated. I coordinated the Hancock Silver Plan with existing coverage from one of my credit cards. I saved a lot! Thankfully, no claim. Trip was great. Please reward the fine agents who guided me on the phone. Truly professional!
Sheila C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
I don't make recommendations of this sort to friends or relatives, regardless of the experience.
Stephen G. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
John Hancock Silver
I did not use any of the insurance but it was nice to know it was there.
DeAnn M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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