Travel Insurance Reviews for John Hancock Insurance Agency, Inc.


John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rate John Hancock Insurance Agency, Inc. plans
(4.57 out of 5)
based on 660 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
John Hancock Gold
I found the John Hancock Insurance Agency very easy to deal with. There was a last minute change in travel dates and the Agency was very accommodating - no problem with them changing my coverage to the new dates. There has been no need to file a claim, so can't comment on how that would have been handled.
Melinda M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
Fortunatly I did not need to make a claim, but I felt more comfortable knowing I had coverage, just in case.
Thanks
Sheila J. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.

After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!

Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
Seemed like a good plan, hard to completely judge since I didn't need to file a claim.
Shirley H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
Not having filed a claim it's difficult to completely evaluate the plan.
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
Fortunately did not have to use the plan.
Georgiann T. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
Had to appeal original decision to not fully pay for my claim. Insure My Trip intervened and got my full amount. 5 stars to InsureMyTrip and 2 stars to John Hancock Insurance Agency.
Greene L. would not recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. The claims administrator promptly reviewed the claim, and provided a prompt and appropriate resolution.
    Feb 26,2016
The trip included a
John Hancock Gold
I was glad so have everything go smoothly and not need to make a claim. Having insurance is the way to go as it gives sme peace of mind.
Claire S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Thankfully, didn't need to file a claim. While in Nassau, Bahamas one of the women on our ship fell and broke her hip. And a friend that was with my group had a kidney stone attack and had to visit the ship's doctor for pain meds. Just shows that accidents and sickness happens more often than you would think.
Ricky B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
It seemed like a value for the coverage we received, but without having used it, I can't really offer much of a review.
Derrick W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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