Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
Learn more about John Hancock Insurance.
The trip included a
cruise
tour
John Hancock
Bronze
It's difficult to review a plan that one doesn't utilize. I appreciated the "peace of mind" that comes with the purchase.
Robert G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
I experienced a 48 hour baggage delay on my insured trip to Australia. Because the airline (Virgin Australia) provided no notification my bag had been located or was being forwarded, I purchased a little less than $300 in clothing and toiletry items while my luggage was missing (walking shoes, sunblock, etc). I carefully kept the very small amount of lost/delayed baggage notification provided by Virgin Australia, got a letter from the hotel desk clerk documenting the actual arrival time of the suitcase, and kept all purchase receipts. Seven Corners, the plan administrator, was very helpful and friendly when I first called after my return, provided tips on how to most efficiently complete the form, and promptly e-mailed the form to me. While it was time consuming to collect and submit the documentation, I was pleased with Seven Corners and John Hancock response, first with acknowledgment of my claim then, less than 2 weeks later with no additional requests for information, full payment of my claim. I received the check about 1 week later. I'll purchase this coverage again and will again carry 24 hours of emergency clothing with me. You never know... Thanks, John Hancock and Seven Corners.
Judith W. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Gold
If not for the InsureMyTrip advocate, I doubt John Hancock would have ever paid my claim. My husband was seriously injured in a fall and required hospitalization 2 days before we were to depart. I sent in all required documents within 10 days of his accident and got virtually no response from JHC. After waiting 3 months and getting no response to my inquiries, I asked InsureMyTrip for help. Their advocate called several times and arranged a conference call where they finally agreed to mail the check asap. Almost 4 months after filing my claim, I did receive full reimbursement, but not until sending multiple additional documents and with phone calls from IMT's advocate. I would never use JHC again.
Linda H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
John Hancock
Gold
Good value
Maria M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Great to have the peace of mind. (Also happy that we did not have to use it.)
Dana P. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
We did not use the insurance but it was good to have the coverage. This was a long and expensive trip, which was booked many months ago. It was nice to have a back up plan.
Catherine D. would
recommend this plan to a friend or relative.
John Hancock
Silver
It was a good plan that covered all aspects of our trip and we did not have any mishaps thank goodness and did not need to file any claims!!
William N. would
recommend this plan to a friend or relative.
John Hancock
Gold
I'm a US citizen over 65 and on Medicare which does not provide any medical coverage outside the US (except for the once in a life time $50K amount provided by my supplemental plan) I chose this Gold plan for it's PRIMARY medical coverage for a one month trip to New Zealand. Fortunately I did not have to file any claims, so I cannot rate the service. Plan was competitively priced for features and coverage.
James S. would
recommend this plan to a friend or relative.
John Hancock
Silver
As always, when we purchase insurance, we hope that it won't be needed! And that was the case with this policy. The coverage offered seemed excellent, though, and we have other insurance with John Hancock that we have been happy with, so we would recommend this product.
Richard B. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
We have traveled internationally quite a bit and only recently have begun to buy travel insurance. We have never had any incidents in which we needed to file a claim until our last trip. We are pleased to report that John Hancock promptly and fairly reimbursed us for our claim. Note to everyone who will file a claim: Keep all receipts.
Joseph T. would
recommend this plan to a friend or relative.
Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.