Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
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John Hancock
Silver
Poor communication and challenging requirements when filing a claim.
Mark M. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
We were sufficiently satisfied with elected coverage options and associated costs. Most importantly, we did not find it necessary to file a single claim; and, the “peace of mind” we experienced (knowing “not all would be lost” if we did encounter issues) was priceless. We felt that should we have needed to file a claim, a major agency would stand behind their product.
Linda N. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Claim took over 5 weeks to process
Robert C. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Gold
Thankfully didn't need to apply for coverage but was extremely satisfied with policy features and InsureMyTrip's email communication in prep for my departure etc.
Susanne H. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Glad I didn’t need to use the coverage.
jerry s. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Felt at ease traveling in Ireland with this health plan.
Donald F. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Bronze
Our problem was simple and not costly. Our luggage was delayed 36 hours on a trip to Ireland. We filed a claim (with all documentation) for $119 for items we had to purchase while awaiting our luggage. We received a terse generic email acknowledging receipt of our claim shortly after filing. And we finally did receive a check for $119 a little over one month later. I don't mind a one month processing time HOWEVER there was no further communication from the company during that period, leaving us wondering what was going on. They should do an update email occasionally during the claim processing. Hopefully, there is better communication if someone has a serious issue while traveling.
Charles B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
Didn't have to use the insurance but it covered what I needed and was reasonably priced.
Maureen C. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Easy to get plan desired by phone call...all staff seem to be very knowledge.
Richard H. would
recommend this plan to a friend or relative.
John Hancock
Gold
For the third time I have returned from a trip without needing to access the claims benefits under my policy and I am grateful for that. The peace of mind in having this coverage and knowing that there is somewhere to call if anything had gone wrong is of significant value to me. The people I have worked with at InsureMy Trip are knowledgeable and responsive and, of course, the next time I travel, I will purchase another policy.
Samuel M. would
recommend this plan to a friend or relative.
For the future, please remember that promise of our "Anytime Advocates" who will support you with the process if you feel a claim has been delayed and unfairly denied.