Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have and taken a cruise rated John Hancock Insurance Agency, Inc.
4.68 out of 5
67
ratings and reviews
97%
recommended
Sort by
Showing
Cruise
Filed claim
The trip included a
cruise
tour
John Hancock Silver
Whenever we travel we use Insuremytrip and always feel secure with the knowledge that our trip is fully insured. We choose John Hancock because it fulfilled all of our requirements.
Harold H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
Cost of insurance was half the price of cruise line offering with similar benefits.
JOHN H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Bronze
I was ill and could not go on my trip. When I contacted customer service the first time I did not feel the first agent was very friendly. I did contact them two other times and the agents a spoke to were much nicer. I submitted all requested info and claim was processed in about 21 days.
Jeanette M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
I found the John Hancock Insurance Agency very easy to deal with. There was a last minute change in travel dates and the Agency was very accommodating - no problem with them changing my coverage to the new dates. There has been no need to file a claim, so can't comment on how that would have been handled.
Melinda M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Silver
Fortunatly I did not need to make a claim, but I felt more comfortable knowing I had coverage, just in case.
Thanks
Sheila J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.

After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!

Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Seemed like a good plan, hard to completely judge since I didn't need to file a claim.
Shirley H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Not having filed a claim it's difficult to completely evaluate the plan.
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
Fortunately did not have to use the plan.
Georgiann T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Gold
Had to appeal original decision to not fully pay for my claim. Insure My Trip intervened and got my full amount. 5 stars to InsureMyTrip and 2 stars to John Hancock Insurance Agency.
Greene L. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. The claims administrator promptly reviewed the claim, and provided a prompt and appropriate resolution.
    Feb 26,2016
Show reviews per page.

Top 5 Provider

  1. GeoBlue
    (4.71)
  2. IMT Services
    (4.69)
  3. Nationwide
    (4.65)
  4. RoamRight
    (4.62)
  5. HTH Worldwide
    (4.62)
  1. RSA Insurance
    (5.00)
  2. GeoBlue
    (4.65)
  3. Travel Insured
    (4.62)
  4. IMT Services
    (4.60)
  5. Travelex
    (4.60)