Travel Insurance Reviews for John Hancock Insurance Agency, Inc.


John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rate John Hancock Insurance Agency, Inc. plans
(4.56 out of 5)
based on 649 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
Show
Sort by
Filed claim
The trip included a
John Hancock Silver
Fortunatly I did not need to make a claim, but I felt more comfortable knowing I had coverage, just in case.
Thanks
Sheila J. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
I routinely buy travel insurance but this is only my second claim in 10 years! My luggage was delayed 3 days.

After I emailed the company for directions, submitting the claim online (with scanned docs) was easy, and I was never asked to re-send anything. The only curious thing is, since this was a policy insuring two people, my baggage loss claim was split between my husband and me. Half the claim arrived 2.5 weeks before the other one, which caused initial confusion on my part and a concerned call to the agency. It would have been helpful to receive an explanation with the first check that the second half was on its way - or having two checks in the same envelope would have been a good idea!

Either way, it's done now, and I am happy with the answers I got on the phone while we were in New Zealand as well as with the smoothness of the online claims procedure. I will buy from this company again.
Carlton K. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
As I did not have to use the plan for any claim I cannot comment further. I believe it had the coverage I needed.
Carole S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Thankfully, we had no need to use the plan. Trip went smoothly and without incident.
Janet S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
The people I interacted with were not the most friendly but the plan itself was good. I had difficulty trying to figure out what was all covered and how. The representatives were helpful but not friendly.
Heather V. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Bronze
My passport had a problem, and I didn't know until I got to the airport. The plan did not allow me to receive a refund for my trip unless it was cancelled 2 days prior. This kind of thing is the exact reason I needed coverage. What if I got the flu a day before departure? What if I got in a car accident on my way to the airport? What if I had a family member die the day of the trip? What if I got stuck in traffic and missed my flight? These are all things that would happen within 2 days of the trip. It is ridiculous that I paid $50 and did not receive ANY of the coverage that I really needed. I should be able to get a refund up to take-off.
Kaitlyn S. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry that you experienced a difficult time while filing your claim. Trip Cancellation will allow you to cancel your trip up to the time of departure if you cancel for one of the listed covered reasons in your policy (unforeseen illness, accidental injury or death, etc,).

    In the future, please consider calling us prior to purchase so that we can review the plan benefits with you.

    Please call us at 800-487-4722 if you have any questions or concerns.
    Apr 23,2016
The trip included a
John Hancock Bronze
Luckily I did not have to use the plan but I feel good knowing we have it. The prices for your plans are always better than the plans the travel companies use.
Lori M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
I would purchase this again, if I travel to the places that I did. I was in the Philippines, Malaysia and China and in these places, some of them remote, I was happy to know that if I needed any medical treatment or if my luggage was lost, I had good insurance for any problems or health issues encountered.
Janet Y. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
Seemed like a good plan, hard to completely judge since I didn't need to file a claim.
Shirley H. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Silver
Not having filed a claim it's difficult to completely evaluate the plan.
Patricia S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
Show reviews per page.