Travel Insurance Reviews John Hancock Insurance Agency, Inc.
John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Starr Indemnity & Liability Company.
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John Hancock
Silver
Really can't say how good it was. We didn't have a claim, but we were satisfied with what it would cover.
Mary S. would
recommend this plan to a friend or relative.
John Hancock
Gold
My daughter got sick so we took her to a doctor. We paid cash and filed a claim. We received our money back within 2 weeks without any hassle.
Jose A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
John Hancock
Bronze
It was smooth and fast response. Very pleased and will continue to use this insurance for my next trip.
Debbie Tuyet N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
John Hancock
Silver
Good value and thankfully did not have to use !
Barry R. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Plan definitely gives peace of mind!!
Debra G. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I did not have to use it but it was there if needed. I do no take any trips without travel insurance now.
Glenn H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
John Hancock
Bronze
The purchasing process was straight forward and price for the coverage chosen was fair. Fortunately I did not have a need to use the insurance policy so I cannot truly rate satisfaction. The satisfaction rating would be applicable if I actually need to use the plan. I would use Insure My Trip again.
Carol G. would
recommend this plan to a friend or relative.
The trip included a
tour
John Hancock
Silver
If I could give you more than 5 stars I would. I injured my knee and it required major surgery. We had planned the trip of a life time with our church group to Israel. So along with the surgery and disappointment of not going, we had to deal with submitting a claim to get most of our money back. In the high stress period, what we did not need was another problem. I was a little concerned, due to previous experiences with other insurance companies, but filing the claim and getting paid was extremely easy. They responded promptly upon filing the claim, and with a very short time, we had our check for exactly what we expected. Kudo's to an insurance company that not only pays out a legitimate claim, but makes the client jump through no hoops to collect. We simply had to fill out the paper work, get our Doctors verification and wait a very short time to get our money. I have had very few insurance claims in my life, but this was by far the least amount of work and time to receive our money. You do not deserve just 5 stars, you deserve ten for the way our claim was handled. Thank you, it was very appreciated in a extremely stressful point in our lives.
James H. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
John Hancock
Bronze
They needed more information on the reason why I filed a claim however instead of emailing me it was emailed to the library where the claim was scanned from. I called because of no response and found out this happened. I was also not reimbursed for the airfare because Delta gave me a credit (which I probably won’t use by 10/19) due to the situation.
Paula D. would
recommend this plan to a friend or relative.
-
Michelle A
Thank you for your review. You bring up an interesting point about insuring the cost of prepaid and nonrefundable airfare, many travelers often have questions about this as well. Comprehensive policies cover 100% of the prepaid nonrefundable trip costs as long as all of those expenses are insured. When it comes to airfare and insuring the expense on your policy, in the event of a claim you have the option to either accept the airline credit or deny the credit and file a claim for that full amount insured on the policy with the insurance provider. By denying the credit and filing with the insurance, you are able to be reimbursed the out of pocket expense from the insurance and not held to using the credit by a certain time with the airline. If you have any questions or concerns, please call us at 800-487-4722.Apr 01,2019
The trip included a
tour
John Hancock
Silver
Didn't need it, but better safe than sorry.
Frank S. would
recommend this plan to a friend or relative.