Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have rated John Hancock Insurance Agency, Inc.
4.59 out of 5
299
ratings and reviews
95%
recommended
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Cruise
Filed claim
The trip included a
tour
John Hancock Gold
I appreciated getting the reminder and insurance cards prior to my trip. They were helpful and I felt prepared for any adversity during my trip.
Victoria R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Did not need to submit a claim. It was reassuring to know we were covered.
John H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
While we did not have to make a claim, the plan covered everything we thought we'd need and the price was reasonable considering the outlay for the trip.
Joel Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Thankfully, my wife and I didn't have to file a claim. The insurance served a great purpose giving us peace of mind while on a biking trip in Italy.
Raymond G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
I did not need to file a claim but it was good to feel well covered in case of problems.
Judith P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
I actually bought this plan for two different trips. The first time I bought it we had to cancel our trip at the last minute due to my husband getting unexpectedly sick. I called in, spoke to a live person, got the claim form, and started cancelling all our plans. The claim form had to have a short section completed by the doctor and the rest I filled out. While the form did require a significant amount of paperwork (pulling original reservation receipts, credit card receipts, cancellation emails, etc.) and took me probably a good 3-5 hours to complete (and I am a fairly organized traveler with all of this stuff handy - but it was a two week trip with multiple vendors organized over several months so had lots of documents to locate), I could not have been happier with the end result. 100% reimbursement of my claims, no issues whatsoever. I received a check in the mail a few weeks after submitting my form. They covered my nonrefundable fares, change fees for the airlines, hotel deposits, etc.

I was extremely happy with the coverage and would definitely buy this coverage again having had the worst happen and come through relatively unscathed. The insurance more than paid for itself as I was not out of pocket anything for the missed trip other than the cost of the insurance itself.
Melissa M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
tour
John Hancock Gold
I tried to ask a question in the first couple days of buying my policy (allowable cancel period) but never received a response.
Rebecca S. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Silver
We luckily did not need our travel insurance. I found this policy to be the best price for the coverage.
Sonya W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Did not need the coverage so not sure how to rate the coverage.
Gary A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Due to a family member's serious surgery we had to cancel a cruise in Europe for five people. I phoned and got the claim form. About $15 thousand was involved. I sent in about 16 pages of material. My only criticism is that it would have been good for them to send a letter acknowledging receipt of the claim. About three weeks later they phoned and made a reasonable request for some information I had failed to include. A month after that a check arrived for everything we claimed. There were no quibbles about the seriousness of the illness or the details of expenses. A little faster would have been nice, but all in all in was quite a smooth process.
Ken K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
  • Empty Comment
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