Travel Insurance Reviews John Hancock Insurance Agency, Inc.

John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers who have rated John Hancock Insurance Agency, Inc.
4.62 out of 5
260
ratings and reviews
96%
recommended
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Cruise
Filed claim
John Hancock Gold
I ended up not going. After getting the run a round about who to file a claim with for the cancellation for any reason because I was told I was one day late---then when I spoke with the agent about getting a cancellation due to medical reasons because I had 8 appointments at Mayo Clinic in Jacksonville, I was told i needed to get proof that I had medical reasons, the problems, and the reason that my appointments were required to take place during the time I was supposed to travel.

I have had more pleasant experiences with other companies and I will return to using other companies for my next trip.

You guys blew it!
Eric L. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate your business, and are sorry to learn that you were unable to travel. We hope that you find this email informative and useful for future travel insurance inquiries.

    The number one covered reason for Trip Cancellation on the John Hancock Insurance Agency, Inc. Gold plan is an:

    "Accidental Injury, Sickness or death of You, Your Traveling Companion, Your Family Member, or Your
    Business Partner; which results in medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled Departure Date."

    In order to receive reimbursement for your covered trip cost, you must complete and submit a Trip Cancellation claim from to the claim administrator. A section of the claim from must be completed and signed by the treating physician because the trip was cancelled due to medical reason. This is industry standard protocol. We would be happy to assist you with any questions or concerns. Our toll free phone number is 800-472-4722.
    Jan 19,2016
The trip included a
cruise
tour
John Hancock Gold
We cancelled our trip for health reasons and received a prompt payment following our application supported by the doctor.
Neil B. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Empty Comment
The trip included a
cruise
John Hancock Gold
It was a great comfort to know that we had sufficient coverage while traveling. Thankfully, it wasn't needed but the price of the premium was well worth the piece of mind for us. Peace of mind is what it is all about and you cannot put a dollar sign on that.
James N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Silver
I didn't use the John Hancock Silver plan (thank goodness), but getting the plan was easy and prices were competitive.
Lynne P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
John Hancock Gold
Glad that I did not have to find out if the John Hancock Gold plan was useful.
Milton B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
John Hancock Gold
Thankfully, I had no need to use the John Hancock Gold coverage.
Kenneth N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
Fortunately we did not need to use it, but we wanted a plan that would cover us in case a family emergency required an unplanned trip cancellation. This plan provided what we needed.
Samuel B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Bronze
We did not need the John Hancock Bronze Plan for this trip, but it felt comfortable knowing we were insured.
John B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
John Hancock Gold
Fortunately we never had to use any of the trip insurance so I cannot comment very much regarding the policy.
Randal B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
John Hancock Bronze
Being a very healthy person I may not have needed to purchase this plan.
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
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