Travel Insurance Reviews for John Hancock Insurance Agency, Inc.


John Hancock Insurance Agency, Inc. is a subsidiary of Manulife Financial Corporation, a leading North American-based financial services group serving millions of customers in 22 countries and territories worldwide. All travel insurance plans offered by John Hancock are underwritten by Old Republic Insurance Company.

Learn more about John Hancock Insurance.

Customers rate John Hancock Insurance Agency, Inc. plans
(4.57 out of 5)
based on 650 ratings and reviews.
97% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
John Hancock Bronze
Being a very healthy person I may not have needed to purchase this plan.
Susan A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
The good news is that I didn't have to file a claim. I felt that I had the coverages I needed for a reasonable (if slightly more than I wanted to pay) cost.
Dianne A. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
Have purchased travel insurance many times through InsureMyTrip, but this was the first time I needed to file a claim. We were unable to take a trip because I broke my arm, and when we contacted the insurer they promptly sent the needed forms via email. Once completed, we were able to scan and email the documents back, and they promptly confirmed receipt. Processing time was estimated at 3 weeks, but the check for the full amount arrived before then. Absolutely no complaints, and I will not hesitate to purchase a similar insurance plan from John Hancock in the future.
Katherine D. would recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
John Hancock Gold
In today's day and time, one is required to plan for the unanticipated. Comprehensive travel insurance provides relief to focus on the travel destination for the enjoyment of holiday, family visits or tourism.

While traveling to Greece and the United Kingdom over the past three weeks (Paris, Brussels, ET AL.) amplified the primary reason for planning the unanticipated.
ROBERT O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Silver
I wanted to add the option for coverage for "Cancellation For Any Reason" 2 weeks before the trip, but was not allowed to. Disappointing.
John M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. The John Hancock Silver plan offers an optional Trip Cancellation For Any Reason benefit which can be added onto the policy for an additional premium if selected within 14 days after making the initial trip payment. Unfortunately, the benefit was not selected at the time of purchase, and was not requested until more than 14 days following the initial trip payment.

    Cancel For Any Reason reimburses between 50% - 75% of the pre-paid and nonrefundable trip cost insured if:

    1) the policy is purchased with the benefit included within 10-30 days after making the initial trip payment (time frame depends upon specific policy)

    2) the full cost of all non-refundable prepaid travel arrangements in insured on the policy

    3) the trip is cancelled at-least 2 days prior to the Scheduled Departure Date.

    Please let us know if you have any questions. Our representatives are available 7 days a week by calling 800-487-4722.
    Dec 01,2015
John Hancock Gold
Since I had no claims, I can't really comment on the insurance company. The John Hancock Gold insurance plan provided peace of mind, but the trip came off without a hitch. There was only one short airline delay which caused no problems.
Lawrence C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
This is the second time I purchased this plan. The first time we had a medical situation with a family member that caused us to cancel our trip. They processed the claim and reimbursed our costs promptly.
Donny H. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
I am happy that I didn't have to file a claim with John Hancock but I might have had to file.
Cordelia C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
Had many pre-paid nonrefundable trip expenses so I took out the policy in case an illness caused cancellation.
Daniel B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Bronze
Since I was traveling to China for 3 weeks I needed a plan that covered all kinds of emergencies. This plan did. I know the company's outstanding reputation, the price was affordable, and I had no worries about coverage should an emergency occur.
Linda O. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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