Travel Insurance Reviews John Hancock Insurance Agency, Inc. Bronze
The Bronze plan is the most economical policy offered by John Hancock and includes basic limits of coverage such as Trip Cancellation, Trip Interruption, Travel Delay, Baggage, and Medical coverage. This plan allows you to insure trip costs up to $15,000, making it ideal for insuring smaller, less expensive trips.
To learn more, see the John Hancock Insurance Bronze product page.
John Hancock
Bronze
Felt much better about our trip although we never had to use it. Thank you.
Marie F. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
John Hancock
Bronze
I went to the BBB and it appeared this insurer was good. Signing up was easy. I didn’t need to file a claim.
Aaron E. would
recommend this plan to a friend or relative.
John Hancock
Bronze
If you take nothing else away from this review, please know that you DO NOT want to purchase travel insurance from this particular company. I had a trip planned in Spring 2022 which was canceled by the trip organizer. I ended up getting most of my money back from the organizer, except for my flight + one night hotel stay. Therefore, my insurance claim was only for this smaller portion...the flight + one night hotel. It took over 8 months to get resolved, and it was only because I was persistent. I was told they were backlogged so I was respectful and gave them plenty of time to respond to me (ie, 4-6 weeks at a time). There was no follow-up on their end, I know they just wanted to ignore the claim and hope it goes away. They were so disorganized, asking me for the same documents over and over. I called in twice and my call was "escalated" both times. Escalated is a joke, nothing different happened. I was also asked verbally about the same information that I provided via email numerous times. Finally, I asked them for my money back...that's when they decided to take my claim seriously, I guess. I would NOT recommend this company unless you want to add over 8 months of stress and hassle to your life. Looks elsewhere.
Elizabeth R. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
John Hancock
Bronze
I was quite happy with the communication I received from this travel insurance. Luckily we did not have to make a claim so I cannot attest to that part of the process. I felt the price I paid was adequate for what I was insuring.
Cynthia W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
John Hancock
Bronze
Fortunately never needed the insurance plan, but worth the $ for piece of mind. Buying close to the trip definitely drove up the price, so plan at least a month in advance if possible.
Aloise E. would
recommend this plan to a friend or relative.
John Hancock
Bronze
did not file claim but nice to have as a backup
Steven F. would
recommend this plan to a friend or relative.
John Hancock
Bronze
Another nice job
Steven U. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
John Hancock
Bronze
Appreciate how you handled the policies that were affected by COVID pandemic.
Scott M. would
recommend this plan to a friend or relative.
John Hancock
Bronze
I was very pleased with the coverage
Thomas C. would
recommend this plan to a friend or relative.
John Hancock
Bronze
We bought the insurance for hurricane coverage, ended up needing to leave a day early due to forecasted landfall of Dorian. Covered the unused night at the condo, the only loss of the trip.
MELISSA Z. would
recommend this plan to a friend or relative.