Travel Insurance Reviews for John Hancock Insurance Agency, Inc. Gold


Offering the highest coverage limits of the three plans provided by John Hancock, the Gold plan offers the most included coverage as well as optional upgrades. This plan offers Trip Cancellation and Trip Interruption, as well as many other coverages including Missed Connection and Itinerary Change. These coverages could come in handy if a covered common carrier delay causes you to miss your cruise departure or if your travel supplier changes your covered trip itinerary after your departure date.

To learn more, see the John Hancock Insurance Gold product page.

Customers rate the John Hancock Insurance Agency, Inc. Gold plan
(4.58 out of 5)
based on 178 ratings and reviews.
96% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
John Hancock Gold
Fortunately did not have any incidents requiring filing of a claim, so no experience with the claims process.
Gary K. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
I was glad so have everything go smoothly and not need to make a claim. Having insurance is the way to go as it gives sme peace of mind.
Claire S. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
Did not have a claim. Did have the need to change the dates of coverage, however. While InsureMyTrip could not make the change they put me in touch with John Hancock who did make the necessary change for us. Very Happy.
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
Purchase process was easy and straightforward.
David D. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
I'm happy to say I didn't need to use the plan!
Ann M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
Simply said, a great plan. Fortunately, there were no incidents requiring a claim but I felt confident we were covered if anything should occur. I especially liked the information packet which outlines coverages and who to call if you have any issues. I would not hesitate to use JH Insurance again for my next trip.
John J. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
We didn't need to file a claim, so I can't speak to that end of the process, but the comparison and purchasing process was simple. The plan included evacuation coverage which was my main concern should it be needed.
Kara M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
John Hancock Gold
Luckily we didn't have to use the insurance, but it gave us peace of mind knowing we had it just in case.
Angelina B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
John Hancock Gold
I ended up not going. After getting the run a round about who to file a claim with for the cancellation for any reason because I was told I was one day late---then when I spoke with the agent about getting a cancellation due to medical reasons because I had 8 appointments at Mayo Clinic in Jacksonville, I was told i needed to get proof that I had medical reasons, the problems, and the reason that my appointments were required to take place during the time I was supposed to travel.

I have had more pleasant experiences with other companies and I will return to using other companies for my next trip.

You guys blew it!
Eric L. would not recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. We appreciate your business, and are sorry to learn that you were unable to travel. We hope that you find this email informative and useful for future travel insurance inquiries.

    The number one covered reason for Trip Cancellation on the John Hancock Insurance Agency, Inc. Gold plan is an:

    "Accidental Injury, Sickness or death of You, Your Traveling Companion, Your Family Member, or Your
    Business Partner; which results in medically imposed restrictions as certified by a Physician at the time of loss preventing Your participation or continued participation in the Covered Trip. A Physician must advise cancellation of the Covered Trip on or before the Scheduled Departure Date."

    In order to receive reimbursement for your covered trip cost, you must complete and submit a Trip Cancellation claim from to the claim administrator. A section of the claim from must be completed and signed by the treating physician because the trip was cancelled due to medical reason. This is industry standard protocol. We would be happy to assist you with any questions or concerns. Our toll free phone number is 800-472-4722.
    Jan 19,2016
The trip included a
John Hancock Gold
We cancelled our trip for health reasons and received a prompt payment following our application supported by the doctor.
Neil B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Claims
Satisfaction
  • Empty Comment
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