Travel Insurance Reviews TripAssure
TripAssure (formerly MH Ross) designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.
Learn more about TripAssure.
The trip included a
tour
TripAssure
Advantage Asset
Fortunately, I did not have to file a claim. I did have peace of mind knowing that if anything happened I would not be out of a lot of money. The representatives I dealt with both online and over the phone were knowledgeable and helpful. I would purchase a policy from them again.
Julie M. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset
Due to flooding and high water on the river - weather and safety concerns required that we fly into a safer starting point for our insured trip. The required safety was an additional flight of $120/pp and this was not covered.
Tiffany M. would not
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
I purchased this MH Ross plan because it was the cheapest available that included a Cancel-for-any-reason benefit that I wanted on my hotwire.com nonrefundable hotel room reservation. Unfortunately my plans did end up changing so I had to file a claim.
I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.
Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.
Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
I figured since this was a cancel-for-any-reason claim it would be pretty fast, but it wasn't really. They received the claim on July 11, I heard nothing until Aug 6th, where they said I needed to get a confirmation from Hotwire showing the room was cancelled without a refund. Got that and e-mailed it to them on the same day.
Didn't hear anything until Aug 18th, when they said it was only going to be paid based on half the room cost, because on my hotwire confirmation it said 2 people (I simply forgot to change their default booking option on the site, but the price is the same whether its 1 or 2 people as they are all based on double occupancy). So obviously I disputed that, and they said they would research it and get back to me. Not hearing anything I e-mailed Insuremytrip for assistance on the 21st, and that's all it took. Got a call from a customer advocate that same day saying its all been resolved. Got a call from MH Ross the next day saying the final payment is in the system and I'll be getting a check in a few weeks.
Definitely glad everything worked out, although I do feel like this should have gone much quicker, especially for a cancel-for-any-reason claim which doesn't involve getting medical records, etc. I applaud Insuremytrip for having a great customer advocate program, I'll keep coming back for that reason alone.
Shane G. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
TripAssure
Advantage Asset
I did not need the insurance but am glad I had it in case I needed it.
Esther D. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
We had to pay extra for the feature we wanted (due to a bad experience with a previous insurer). It would be nice to be offered a partial refund if no claims were made.
Barbara H. would
recommend this plan to a friend or relative.
-
Miriam
Seriously, you wanted a "refund" because you didn't file a claim? That's the point of insurance. You pay even if you don't use it, so that those less fortunate then you apparently we are spared inordinate pain.Jul 12,2012
The trip included a
tour
TripAssure
Advantage Asset Plus
All was great,however, I had insomnia for three nights which made skiing pretty difficult. May place a claim for difficulty?
Jonathan G. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
No need to use but the peace of mind was worth the cost!
Timothy M. would
recommend this plan to a friend or relative.
The trip included a
tour
TripAssure
Advantage Asset Plus
I missed my flight for thanksgiving due to back pain. Thank god I have started taking insurance for my trips and this is the first time I had to use it. You have wonderful service, very easy to claim and very friendly and helpful customer service. Pleasure doing business with you.
Paromita B. would
recommend this plan to a friend or relative.
16 of
16 people found this review helpful
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Travel Delay, which required a minimum of a 6 hour delay, under your TripAssure policy would have only reimbursed you for those additional expenses due to defined Hazards as listed in your policy:
“Hazard†means:
a) any delay of a Common Carrier (including Inclement Weather);
b) any delay by a traffic accident en route to a departure, in which You or Your Traveling Companion is directly
or not directly involved;
c) any delay due to lost or stolen passports, travel documents or money, quarantine, hijacking, unannounced strike, Natural Disaster, civil commotion or riot;
d) severe storms that cause a route closing validated by the National Weather Service records and local Department of Transportation Records.
Since your additional expense was not a result of a defined Hazard, TripAssure declined your claim.
In the future, you may wish to discuss the various options available to you prior to purchase, so we encourage your to customer care at (800) 487-4722 for assistance.