Travel Insurance Reviews MH Ross

M.H. Ross Travel Insurance Services designed its first custom travel insurance program in 1961, beginning a long and prosperous relationship with travelers. Their team of experienced specialists and technical experts in the travel insurance industry work together to provide you with prompt and professional service, anticipating your needs and solving your problems before they occur.

Learn more about M.H. Ross.

Customers who have rated M.H. Ross
4.48 out of 5
373
ratings and reviews
93%
recommended
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Cruise
Filed claim
The trip included a
tour
M.H. Ross Advantage Bridge
Happily, I did not have need to use the plan.
Elizabeth H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset
The insurance policy gave me the confidence that I was getting the protection I paid for. Having the customer service representatives answer all of my questions in full was very reassuring that I was covered. The price was well worth the peace of mind!
Kelly S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset
It seemed like a good plan and the cost seemed reasonable. It was nice to know there was a help line available. I would use the company again.
Jean H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
M.H. Ross Advantage Asset
I would be better for our family if the window for qualifying for time sensitive benefits was extended because we always book 11 months in advance.
LESLIE R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We hope that you find our reply helpful.

    The best time to purchase travel insurance is right after you put money down towards your trip. Some policies include time sensitive benefits which are but not limited to pre-existing condition waiver, financial default, Cancel For Any Reason and Cancel For Work Reasons. Most plans require that you purchase a policy within 10 - 30 days of your initial trip payment, and insure all prepaid non refundable trip costs to receive these time sensitive benefits.

    If you typically purchase trips well in advance, we advise you to insure the intial deposit within the required time frame. You would then call us to add subsequent trip payments onto your existing policy within 10-30 days after making each trip payment. By proceeding in this fashion, you would be able to secure travel insurance that includes time sensitive benefits.
    Sep 19,2015
M.H. Ross Advantage Asset Plus
Needed about 5 weeks to get our settlement, which is reasonable. That's our only quibble. Otherwise, completely satisfied. Thanks.
Thomas N. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
M.H. Ross Advantage Bridge
I would be interested in a plan that covers many trips for one year in the future. Do you sell such?
Megan Geist F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your review. We do receive many requests for an annual policy. Unfortunately, the multi-trip policies available at InsureMyTrip are designed to cover only medical emergency and emergency medical evacuation. There is no coverage provided for trip cancellation or delay of travel. Certain medical multi-trip policies will cover baggage loss, but only for a small amount and only for checked baggage.
    Jan 28,2016
The trip included a
cruise
tour
M.H. Ross Advantage Asset Plus
No claim filed. Uneventful trip.
Louis J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
M.H. Ross Advantage Asset
I felt the insurance was easy to purchase and understand.
sarah b. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
M.H. Ross Advantage Asset
We had a great trip to Alaska and we didn't have to file any claims. It was worth the cost just to have the security that if something had happened, we had coverage to lessen any out of pocket expenses. Travel insurance is well worth the price in our book.
JAMES C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
M.H. Ross Advantage Bridge
A month after submission of a very well documented claim, I called for a status since the online claim tracker hadn't moved for two weeks. No one answered; however, the voice mail said someone would call back within 24 hours. No one did, but I got the same "will call you back within 24 hours" message. Again, no answer. I called again and actually got a person. They found my claim and said it would be expedited and I would hear from her in 3 workdays. At the 5 workday point, I called again and was told the claim was being reviewed and should be completed shortly. Evidently the claims work overwhelmed the available staff and everything was behind. Finally, after 2 1/2 months, the claim was paid.
Robert B. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, if you experience issues during the claims process, please contact InsureMyTrip. We employ a Customer Advocate Program which specializes in contacting the insurance company on the customers behalf to help resolve the claim.

    The following is a statement issues by the claims administrator:

    “Thank you for writing a review and making us aware of your negative experience with your claim. I understand you are dissatisfied with the time it took for your claim to be paid and our communication during the claims process. You are correct, you filed a very well documented claim, and Trip Mate did not process your claim quickly. Our goal is to process your claim within 10 business days once all documentation is received, and we failed to achieve this goal with your claim. Being responsive and communicating clearly is a priority for our customer service team, and we fell short of this, as well. We agree that it is unacceptable to promise a call back and not fulfill that commitment. Please accept my sincere apologies for the frustration associated with your claim. We truly appreciate you sharing this feedback because your experience will help us improve our training and better assist other travelers.”
    Aug 14,2015
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