Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
tour
Arch RoamRight
Preferred
While RoamRight eventually paid the claim and once they decided to pay, the check came quickly, the process was not smooth and we had to involve the Customer Advocacy assistant through Insuremytrip. Contacting them while on the trip yielded no help and we had to schedule our own flights back. They initially denied my claim, but did not state that til 5 weeks after sending all documentation. They then initially denied another part of the claim two more times. Through the whole process, they NEVER once called me, if I called them they gave a blanket statement, and if you clicked on contact about your claim and sent an email- they NEVER once responded to it. It took almost 4 months to resolve a simple claim of an injury while traveling that required returning to the United States for surgery on a minor child. I have used trip insurance many times- fortunately have not had to submit claims often- but the other time I have it was a MUCH more easier process and they were very receptive.
Sydney A. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry to learn that you were dissatisfied with your claim experience. We are pleased to learn that your claim was paid. Thank you for allowing InsureMyTrip to advocate on your behalf. We look forward to assisting you in the future.Jun 25,2019 -
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to reach out to us.
We have reviewed the circumstances of your claim, and we agree: we could have done better during the process. This is not the level of service we strive to provide to our customers, and we apologize.
We sincerely hope you consider us again when it comes time for your next trip. We feel that our average customer ratings across the web, including here on TrustPilot, are more indicative of the level of service we provide, and we hope we have the opportunity to show that to you.
If you need anything additional from us or have any questions, please feel free to contact our claims department at 855-762-6252.
Regards,
The RoamRight Team
Jul 01,2019
The trip included a
cruise
tour
Arch RoamRight
Preferred
It's all good until it's time to file a claim. Then they want to say they don't cover illness. My son (who I had insured) got sick on our cruise ship and now ArchIns is saying they aren't the primary. Our medical doesn't cover out of the country which is the reason we purchased travel insurance. This company is a complete joke and I'll never purchase through them again.
Joshua R. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Vicki Zidwick
Arch RoamRight
Joshua,
Thank you for taking the time to reach out to us. We are sorry to hear that your son got sick on your trip, and hope that he has made a speedy recovery.
The plan that you purchased provides excess medical coverage, which means a claim for any illness or medical treatment must be filed with your primary medical provider first. This way, we have proof of any payment from your primary provider and are able to reimburse the remaining expenses. If your primary insurance provider does not provide coverage for this type of claim, we would still need proof of their $0 payment.
We have also sent you an email outlining the other additional documentation we need in order to complete your claim.
We appreciate your understanding during this process. If you have any further questions regarding your claim, please feel free to reach out to us at 855-762-6252.
Regards,
The RoamRight TeamJun 12,2019
The trip included a
tour
Arch RoamRight
Elite
Never had to put it to use.
Thanks
Thanks
James K. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
Fortunately we didn't need to make a claim. However, if we had, I'm confident Arch RoamRight would have provided the support we expected.
William S. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
This policy was less expensive than the one that was offered by the company which I used to travel and had the same coverage.
Caroline S. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I have purchased travel insurance many times over the years, this is the first time I have had to file a claim. Arch Roam Right was very easy to use, quick to respond to I was reimbursed very quickly. I would definitely use the again.
Kathleen N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Essential
Fortunately we had no problems or issues and never had to contact Roam Right.
Hopefully if we had occasion to connect with them, they would have been able to help.
Hopefully if we had occasion to connect with them, they would have been able to help.
Susan M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
The planned worked for our needs. Since our trip was uneventful, can not comment on claims handling.
Alison M. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
Easy to purchase and to amend coverage. Provided peace of mind on an active vacation with a reasonable possibility of injury.
Of course, the real test is a claim and fortunately we did not have to submit one.
Of course, the real test is a claim and fortunately we did not have to submit one.
christopher w. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Had to cancel at the last minute due to medical problems. Claims processing was quick and painless and I received a check promptly for all claims. Will use them again.
Chris M. would
recommend this plan to a friend or relative.