Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
tour
Arch RoamRight
Essential
I never had to use the insurance, which I'm happy about. But that means I don't know how well it would have worked had I needed it. But it did give me peace of mind.
Joel W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
The Insure My Trip web application was easy to use and zeroed in on a couple of policies that we could choose from. The prices were reasonable. We spoke with an agent with our questions and she was very helpful. We initiated the process when we made our first cruise deposit, and we liked the fact that we didn't have to buy insurance based on an estimate of the other expenses we would have (optional tours, airfares). We paid the additional premium after we had made our reservations and had exact dollar amounts to work with.
Cheryl H. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I paid $1148.00 for travel insurance. I missed a connection and was delayed 24 hours.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Roamright has delayed and delayed paying a paltry $267 claim for unused hotels at my destination and for the hotel and meals for the 24 hour delay. I supplied plenty of documentation, but in the latest delay they insist on seeing paid receipts for airline tickets that I am not claiming for even thou I sent copies of boarding passes showing the flights and 24 hour delay along with the airline refusal to pay due to weather.
Ronald T. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased to hear that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jan 03,2019-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to leave a review.
In order to thoroughly and accurately review claims, we need specific documentation.
One of our claims examiner will review your claim today and will contact you with a status update.
If you have any questions, you can contact us at 855-762-6252 or at [email protected].
Regards,
The RoamRight Team
Jan 03,2019
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The trip included a
tour
Arch RoamRight
Preferred
I bought the plan, it was quite pricey because of my age, but all went well and I did not have to make a claim.
Beatrice S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
This review is hard to write. The plan was very reasonably priced. I chose to use this as opposed to the cruise lines protection plan for mainly two reasons. Reason 1) you get cash in the event of a cancellation as opposed to a "future cruise credit". Additionally, it was cheaper. Of course, I didn't plan on using the insurance, just like I haven't in the past. Unfortunately, I had to use the cancel for any reason option. It took about 4 weeks after I submitted the claim and I got an email stating they needed an additional document. I submitted it within a few days. It took an additional 5 weeks to get the claim processed and paid. I called a couple times and the hold time for a representative was around an hour. I didn't wait. Logic tells you if they phones are busy, the representatives are busy answering the phone, not paying claims. So I didn't want to contribute to the delay. I did end up speaking to a representative when wait times were low, she was very nice, and she said the claim should be processed in a few days. I waited about 10 days and called back. Wait times were low, spoke to a different very nice female. She said she would follow up and email me the next day. I did not hear back. However the following day from when I should have heard back (so 2 days after the call) I got an automated email and the claim was processed. The check was obviously mailed the same day as I got the check 2 days after the email.
In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
Chase O. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Carol
We are sorry to hear that it took so long to process your claim. In the future, you may wish to call InsureMyTrip for an advocate to assist you in the claim.
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates will support you with the process if you feel a claim has been unfairly denied" or delayed.
Please feel free to call us at (800) 487-4722 for an advocate assignment.Dec 04,2018
The trip included a
tour
Arch RoamRight
Essential
I would prefer the coverage items to be a little more ala carte so you could pick and choose exactly the coverage you need/want and hopefully be able to reduce the cost.
Jana P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Arch RoamRight
Essential
Awesome plan. Awesome guides. Activities were wonderful. Wanted a little more history and explanation from tea ceremony. In country travel was easy. Country was welcoming and the food was Divine!!!
Would do it again!!!!!
Coordinations get kudos!
Would do it again!!!!!
Coordinations get kudos!
Billie W. would
recommend this plan to a friend or relative.
The trip included a
tour
Arch RoamRight
Preferred
I actually used this insurance. My friend and I were going to Costa Rica but she got metastatic liver cancer, stage 4, within 2 months of us leaving and could no longer walk. Arch travel insurance did refund our expenses. It took A LOT of paper work, i.e. Doctors notes, all cancelled plans and hotel reservations, multiple emails, snail mail, phone calls. I understand why they need the forms to prevent scamming, but we did jump thru multiple hoops. I would use this insurance company again..they did pay. When you use insurance, please remember to save all receipts, Doctor forms, etc because you will need them. However, all insurance travel companies do this. They were very polite on the phone and I would use them again.
Jennifer W. would
recommend this plan to a friend or relative.
4 of
7 people found this review helpful
-
Carol
Thank you for submitting this review. We wish your traveling companion best wishes for recovery.Nov 21,2018
The trip included a
tour
Arch RoamRight
Preferred
Did not have to file a claim so cannot speak to how that process would go.
Katherine D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would
recommend this plan to a friend or relative.