Travel Insurance Reviews for RoamRight


RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers rate RoamRight plans
(4.62 out of 5)
based on 912 ratings and reviews.
98% of customers would recommend this plan to a friend or a relative.
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Filed claim
The trip included a
RoamRight Preferred
This plan provided all the protection I needed. Fortunately we did not have to use the insurance for any claims but we were at ease knowing it was there if we needed it.
Michael E. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
RoamRight Preferred
I find the RoamRight product descriptions a bit too far on the legal-mind side for easy comparison. At some point, it would be helpful for the average traveler if the product descriptions were written in plain English. On my recent trip, another tripper did have an accident and it was certainly unclear to all involved as to whether his policy would cover the expenses incurred and whether or to what degree the policy would be covering loss of contracted trip for both the injured and the spouse, or just for the cancellation and return home of the injured party. Having reread my policy, I do not know exactly what my RoamRight policy would have covered.
Alan C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Zac
    Photo
    Thank you for your feedback on the policy. Our representatives are available 7 days a week by calling 800-487-4722. We would be happy to answer any questions that you have about the RoamRight Preferred plan, or any of our products. The best time to call for assistance is prior to purchase or shortly after purchase so that we can ensure that you are selecting the best plan for your concerns.
    Apr 28,2016
The trip included a
RoamRight Essential
We had a wonderful trip! It was made even better by knowing RoamRight was there in the event we needed them.
Eugene C. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
RoamRight Preferred
I have never purchased travel insurance before this trip because I always thought it too expensive and that I would go on the trip even if I got sick. Since I paid for this whole trip up front, I found a good rate from Roam Right and bought the insurance. So much went wrong on this trip, from a delayed direct flight, to a missed cruise ship departure, expense for necessary flights and other expenses to join our cruise in another country, lost luggage, expenses to cover time without luggage, and damaged luggage when it finally arrived on the next to last day of our vacation, that I am glad I not only purchased insurance this time, but that I purchased Roam Right travel insurance. The submission process was straightforward, Roam Right’s communication let me know that my claim was in process, processing was prompt, and the result is that the policy paid my claim without my having to argue about it. My $96.00 premium resulted in a paid claim in excess of $5,000.00. I like it best when I buy insurance that I never actually use. However, when a claim is filed, this is the way that insurance should work.
Douglas W. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
RoamRight Preferred
No comments - did not have to use the plan for any claims.
Shirley B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
RoamRight Essential
I was surprised to hear that i needed to pay extra if I included a beneficiary.
Emelita Jurado M. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Carol
    Photo
    Thank you for providing a review for the RoamRight Essential plan. However, there is no additional premium to list a beneficiary. The additional premium was to add the Accidental Death Benefit which requires that we list a beneficiary.
    Apr 12,2016
RoamRight Preferred
Good price for what appeared to be good coverage. I would buy it again. But since I didn't file a claim, I can't speak on the actual workings.
Robert R. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
RoamRight Essential
A member of our family became ill and sadly we had to cancel our cruise. RoamRight made the process very easy and quickly refunded the entire cost of our trip. Extremely glad we purchased this insurance because you never know.
Richard A. would recommend this plan to a friend or relative.
Coverage
Value
Claims
Satisfaction
  • Empty Comment
The trip included a
RoamRight Essential
Thankfully I didn't have to use the insurance and had a wonderful trip. So as far as I know it was a good plan.
Kim B. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
The trip included a
RoamRight Preferred
Fortunately, we did not need to file a claim on our trip, but we enjoyed our trip more because we knew we had protection if we needed it.
George W. would recommend this plan to a friend or relative.
Coverage
Value
Claims no claim filed
Satisfaction
  • Empty Comment
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