Travel Insurance Reviews RoamRight

RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service.

Learn more about RoamRight.

Customers who have rated RoamRight
4.60 out of 5
383
ratings and reviews
95%
recommended
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Cruise
Filed claim
RoamRight Preferred
I liked the quick response. My initial claim was processed incorrectly but was promptly corrected when I pointed this out.
Jean P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
RoamRight Essential
Fortunately my trip to the Galapagos went smoothly without accident or delay or loss. Having insurance gave us a stress free vacation on top of traveling with an excellent travel company in the Galapagos. Thank you for your service.
Phyllis P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We are happy to hear that your trip was as amazing as it sounds to us. We look forward to insuring the next great trip as well.

    Regards,
    The RoamRight Team
    Jul 08,2016
The trip included a
tour
RoamRight Essential
had to cancel 3 days right after 14 days--no refund.
VICKI l. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Dear Traveler,

    Thank you for reaching out to us. In order to cancel a policy, we require the insured to send us an email requesting the cancellation. According to our records, we did not receive an email (nor a phone call) requesting cancellation of your policy. Additionally, if you were to have cancelled 3 days after the conclusion of our 14-day free-look window, a refund for your trip cost would only have been given for a covered reason as outlined by your description of coverage, assuming you cancelled the entirety of your trip and not just the insurance. If you have any further questions, please do not hesitate to contact customer service at customerservice@roamright.com or by phone at 1-800-699-3845.

    Regards,
    The RoamRight Team
    Jul 11,2016
RoamRight Preferred
Fortunately we never had to use it, but having it gave us great peace of mind.
Michelle B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
RoamRight Essential
Purchased the plan for 5 family members. One week before trip one person became ill and looked like she would not be able to travel. Contacted Insurance company and they immediately supplied required forms for claim. Fortunately relative recovered and was able to make trip. Good service at reasonable cost.
Albert M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review! We are very happy to hear your relative was able to go on the trip. We look forward to insuring your next one!

    Regards,
    The RoamRight Team
    Jul 05,2016
RoamRight Preferred
Thank goodness we did not have to use the coverage, but knowing that we had it gave us peace of mind.
Wilbur W. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Thank you for your review. We agree -- it is always nice to have that peace of mind. Hopefully we can be your peace of mind again soon. Regards, The RoamRight Team
    Jul 05,2016
The trip included a
cruise
RoamRight Preferred
Did not cover what we needed although plan says it was covered. Will never use again.
Shawn N. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Vicki Zidwick
    RoamRight
    Photo
    Dear Traveler,

    Thank you for contacting RoamRight. We regret to inform you, your claim was not approved because the reason for your transportation delay was not a delay of a common carrier as outlined by your Description of Coverage.

    If you have any other questions, please do not hesitate to contact us at 800-487-4722.
    Jul 11,2016
The trip included a
tour
RoamRight Preferred
Your plan covered more at a lower cost than the coverage offered by our group tour operator. I am very pleased I shopped around! Thankfully, we didn't need to file a claim.
Bethany B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
Felt good about the coverage and very happy to not have to use it. Worth the expense for the peace of mind.
Howard S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
RoamRight Essential
We had no claims, but felt comfortable with our coverage should something arise.
Jennifer C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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