Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
cruise
Arch RoamRight
Preferred
I had to file a claim. The procedure to file was easy enough but it took forever for the check to arrive. Also there was an issue with the check and I'm trying to get re-sent. They have not responded to any emails or communications at all.
Deborah C. would not
recommend this plan to a friend or relative.
4 of
5 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
Note that we did not have a claim. But the policy did cover items that were a concern for me
Gary B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
It’s good to feel safe!
Carla B. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
I would never travel without coverage so this plan was the right price for the essentials that we could have needed but did not!
John W. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Essential
Did not have to use it, but rested easy knowing that it was available if needed.
DONALD H. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it's time to plan your next trip.
Regards,
The RoamRight TeamOct 18,2017
The trip included a
cruise
tour
Arch RoamRight
Essential
I did not put in a claim. One can never tell how well a plan works for you until you actually do need to file a claim.
peter k. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Preferred
I took out the insurance because I was doing a cruise to Mexico. We had many problems because of the hurricane in Florida. Lost our flight and hotel reservations. I tried contacting the phone number on the paperwork several times but nobody ever answered. We were on our own.
Barbara L. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback on the policy. After you purchased the policy you were emailed a confirmation of coverage. In that email, you were provided with the 24 Hour Emergency Assistance phone numbers. Roam Right has both a toll free number and a number that you can call collect from overseas.
If you have any questions or concerns, please call us at 800-487-4722.Sep 18,2017-
Vicki Zidwick
Arch RoamRight
Thank you for your review.
During travel emergencies, it is best to contact our 24 Hour Emergency Assistance Line which can be found on your confirmation of benefits.
We are sorry to hear you were effected by the hurricanes. If you need to file a claim, you can do so by visiting https://www.roamright.com/claims/how-to-file-a-claim/.
If you have any questions, you can contact our claims department at [email protected] or at 855-762-6252.
Regards,
The RoamRight TeamSep 25,2017
-
The trip included a
cruise
tour
Arch RoamRight
Elite
We almost had the necessity to use the plan at the tail end of my trip, but it wasn't necessary. I would have liked to have seen how the plan worked if necessary, but maybe in the future as I'll be purchasing again for future trips.
Stefan S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Arch RoamRight
Essential
I am very thankful that we did not have to use our travel insurance,
but I felt very comfortable that if I did, I had coverage for what I might
need. Thank you for making travel insurance affordable to where it
is not even an option to not purchase it.
but I felt very comfortable that if I did, I had coverage for what I might
need. Thank you for making travel insurance affordable to where it
is not even an option to not purchase it.
Robert C. would
recommend this plan to a friend or relative.
The trip included a
cruise
Arch RoamRight
Preferred
Fortunately I did not have to use the plan, the peace of mind was worth it!
Lisa E. would
recommend this plan to a friend or relative.
As our "Unparalleled Customer Service" promised, we assigned an advocate to your claim. The advocate immediately contacted RoamRight claims department who advised that the amount of your refund was correct as the claim was filed using the Cancel for Any Reason clause which reimbursed you for 75% for your prepaid non-refundable travel expenses.
Regarding the issue with the check being made out in the wrong name, it was unfortunate that your request to make the check payable to another party was received after the check was issued on September 21, 2017. RoamRight did put a stop payment on that check and issued another check in the correct name. We are sorry to hear that the process took an additional 44 days before you received the reissued check.
We hope to hear from you again in the future. Please feel free to call Customer Service at (800) 487-4722 for assistance when quoting and selecting a plan.