Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
About 10 days before my cruise, my mother (not traveling with me) had a medical incident and I was told she had days to live. I immediately canceled my cruise. Had I waited until she passed, there would have been less paperwork, but I knew I wasn't going, and she did eventually pass before the cruise. I opened a claim and then submitted all of the paperwork, including doctors notes, since she was still alive at the time of the cancellation. There is a lot of paperwork to prove payment, cancellation, loss of funds, medical reports, etc. It is a bit much, and some of it is confusing, but they are helpful over the phone. In less than one week, I was notified that my claim was approved. A great company and a great response. I will be buying from them in the future.
Jill N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Unfortunately, in May 2022, while in Greece, I caught Covid and had to remain an extra week, isolated in my hotel room. The tour operator paid for all hotel and meal costs, but I had some incidental costs, including the Covid tests, and I lost two full days at the end of the tour. C&F was backlogged, and I did not receive payment for five months, but they paid all of the extra expenses. They were also good about communicating about delays. Being on Social Security, this is an excellent policy because of its medical coverage, as many others only offer secondary coverage. I highly recommend them.
Anna Maria L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I did not have to use it, but was happy I had it!!
Troy B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Easy to find the right plan for our needs and the price was more than reasonable
Steven M. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I’m happy I didn’t need to use the insurance but it was nice to know I had it if I needed it!
Linda R. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
I was happy with the plan until I found out I had to submit and unreasonable amount of paperwork for a small claim. Not worth it!
Marcia H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
The five-month claim processing time of C&F Travel Insured is worse than poor. It is deceptive and frustrating and designed to make the traveler give up in abject despair. Before purchasing, please read the reviews from people who actually filed claims. They speak to the poor service.
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
Janet B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
This policy is the first time I actually had to file a claim (for a trip delay situation). The claim website was a little clunky, and I had to call customer service. They warned that there was a backlog, and results would take awhile. During the interval, I received two e-mails saying they were sorry it was taking so long, but finally they alerted me that they were paying out the amount that I had filed for, so I'm happy.
Richard M. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
You kept & $200 out of the $500 I paid after canceling. Unforeseen circumstances came where I had to cancel. I paid for protection for the trip, not insurance if I didn’t go. I am very disappointed. You say you used my insurance to retrieve a deposit I paid to the Catholic Travel Centre. I never went on the trip and you should have reimbursed me fully for not using the insurance in Jerusalem. I could have understood a small amount for processing, but not $200!!!! What a racket.:(
LEANNA L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful