Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
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The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
basis for claim was within coverage time. Solution fell outside the original time frame. The adjustor and I had different interpretations about the flexibility of the policy. She won, I did not push.
Barnabas K. would
recommend this plan to a friend or relative.
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BarnabasK
Sorry for the delayed response. This is what I thought: I had a normal policy. Coverage for cancellation, for covered causes, began at time of purchase. The original trip included a visit of my daughter. Her newly scheduled operation, just a few days before the starting date of my travel, required that I depart earlier than scheduled and return later (the total trip duration was 30 days).
By the time United Airlines adjusted my schedule I had to purchase the outgoing flight and use my already invested miles for the return flight.
In the pre-departure hurry I did not call you; I thought the event was covered and notification after arrival to Toronto would not affect our relations. The changes and costs were all before the original termination date of the policy; I had no claim for thet period.
I think the problem is that travel insurance policies/adjustors do not consider when the the cause of a claim is within the coverage period, but the resulting costs are incurred outside the orginal travel dates. I don't know how normal coverage can deal with situation; a little extra good will might have helped.
I had no time to think this through and took your agen's word. Under calmer conditions I probably would have engaged in a more substantive debate.
This is how I see it now. The technicality of "late reporting" could have been overlooked and the claim handled with a more open mind. What if I'd had the presence of mind to call you before I made the flight changes? It would have not altered any of the relevant facts.
That's it. What do you think?Nov 14,2019
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Carol
I'm very sorry for the delay in replying to your question. Travel insurance policies are very specific and determine payment based on the plans terms and conditions.Dec 13,2019-
BarnabasK
That's OK. I'm late, too. In any case, this was a closed case with the insurance company, inasmuch as I elected not to pursue the matter. Since the situation is not likely (I hope) to happen again, I won't pursue it as an academic matter. You are right, even the best-looking policy needs to be scrutinized before finalk acceptance. What happened is simply not something antoicipated by the creators of the text, the agents could not lean towards the "benefit the customer" direction. Soo . . Have a nice holiday season.Dec 15,2019
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The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Fortunately the trip went smoothly.
Helen K. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
Everything went as planned, but it was good to know you were there.
Thomas W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Thankfully, we did not have to file a claim, so it's hard to write a balanced review. But I thought the price we paid was fair for the coverage that was offered.
Michelle F. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
The Travel Insurance provided me peace of mind for an out of country trip. I am very glad I didn't have to use them! But I learned my lesson on a prior trip- I was injured WITHOUT travel insurance. So I highly recommend getting coverage for your trip.
Jan T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Received my refund for medical care while on SilverSea cruise. Thank you!
VIRGINIA H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
We were lucky to not have needed the insurance during our trip. But just the fact that we had it eased our mind during the whole trip.
Ru-Li K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Had to use the cancel-for-any-reason benefit due to Hurricane Florence forecast for our home location. To qualify under the cancel-no-later-than-48-hours-prior-to-start-of-trip requirement, we had to pull the trigger prematurely based upon the forecast at the time. The dire forecast caused the two local (VA/MD) state governors and the DC mayor to declare states of emergency, so we were anticipating the possibility the airlines might pull out their equipment and fly everything to a safe harbor prior to our initial outbound flight.
In hindsight, we could've begun our trip safely, as Florence turned south instead of coming ashore directly over our home area. At 48-hours prior to departure, though, the decision came down to either "cancel" (and submit a claim to get 75% of our nonrefundable costs back), or "don't cancel" (and risk losing 100% of our costs if we couldn't fly out to get to the ship's departure port in time).
We submitted C&F Travel Insured's extensive forms and substantiating documentation for our claim online, and it was processed within a business week. Currently on their web site our claim status shows our check is "in the mail" for arrival in "5-7 days".
In hindsight, we could've begun our trip safely, as Florence turned south instead of coming ashore directly over our home area. At 48-hours prior to departure, though, the decision came down to either "cancel" (and submit a claim to get 75% of our nonrefundable costs back), or "don't cancel" (and risk losing 100% of our costs if we couldn't fly out to get to the ship's departure port in time).
We submitted C&F Travel Insured's extensive forms and substantiating documentation for our claim online, and it was processed within a business week. Currently on their web site our claim status shows our check is "in the mail" for arrival in "5-7 days".
Karl S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Carol
Thank you for your subsequent email. We are pleased to hear that your Cancel for Any Reason 75% claim check arrived in yesterday’s postal mail.Oct 04,2018
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
It was comfortable knowing we had coverage if needed but not sure how it would work if there was a claim.we have purchased from this company numerous times.
Thomas B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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