Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Plan covered my concerns about traveling to Italy but very grateful there was no need to use it.
John K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Glad we did not have to file any claims and/or have any travel issues.
Allan K. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Our luggage for 8 people insured under a policy with Travel Insured was delayed for multiple days in Italy. On day three of wearing the same clothes, we went to a clothing store in Italy and bought the basics to keep us going. The total claim amount for 8 people was less the $400. We submitted the delayed luggage form, the detailed claim form, pictures of the baggage finally arriving, and a credit card receipt from the store in Italy. We proved, without a reasonable doubt, that the claim was legitimate, but the claim was denied because we failed to keep the itemized receipt from the clothing store in Italy. I’m not sure what Travel Insured thinks we bought at “Oviesse Campi Bisenzio” in Florence other than clothing, but apparently the “Integrity” value listed in their corporate values is a bit misleading (“We always do the right thing!”). Just be cautious as when I called ahead of the trip to learn more about the policy, they made the claim process sound so simple and straightforward, but unfortunately it was anything but that. Very disappointing.
Sean P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I called the insurance company to enquire about filing a claim for an "itinerary change". One airline changed the time of one of my flights resulting in a 90 minute later arrival. This change resulted in being unable to catch a connecting flight with another airline. Because the change was less than 2 hours the airline wouldn't help me and said it was a "non-refundable" ticket. I was forced me to purchase a second ticket with another airline so I could catch my second flight. When I bought the insurance I purchased the most expensive one "cancel for any reason" insurance that was supposed to cover "itinerary change". The insurance company told me this "itinerary change" wasn't covered unless it occurred after I had already left on the trip or unless it was a cruise. I did not see anything written about these details in their fine print. I would not recommend this insurance, as it did nothing for me except cost me money.
Ann-Marie L. would not
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Had no reason to file a claim, glad to have the reassurance of the policy.
Richard B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
It was nice to know we always had someone to call if something went wrong while traveling. The coverage was important to us. Thank you!
Charles G. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed a claim for a cancel for any reason trip to Italy February 28th, 2020. We realize this has been a difficult time with covid 19. Customer service didn't return phone calls several times. Emails have been sent repeatedly because they couldn't find files or mishandled files and requested them again. Even complaining to insuremytrip.com provided no help. My husband said don't buy travel insurance because it's a joke. I guess he was right! We will never use this insurance company again.
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Update 6/9/20. Waited 3+ hours for an answer to my call to Travelinsured. The customer service representative told us they are no longer taking call back numbers. The representative, Debbie told us maybe in July we might get an answer from an analyst. We can’t have a contact number or email for the analyst. When we asked to talk to a supervisor, she refused! Twice! We would like to see our review posted so others will be able to purchase travel insurance that delivers what they promise. It’s not from this company!
Michael F. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
I filed my claim on 2/25/20 and turned in all requested documents on 3/19/20.
I didn't receive any updates on the status of my claim until 5/14/20 when it was updated on the claim status website. I had sent emails and tried calling (without success since there was a 2 hours waiting time, and I left my call back number when requested, but no one would call back) several times.
Little disappointed about how long it took to process the claim. More than that, that I didn't receive updates during this time.
I didn't receive any updates on the status of my claim until 5/14/20 when it was updated on the claim status website. I had sent emails and tried calling (without success since there was a 2 hours waiting time, and I left my call back number when requested, but no one would call back) several times.
Little disappointed about how long it took to process the claim. More than that, that I didn't receive updates during this time.
Sarpreet B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
We appreciate you providing feedback. The travel insurance industry has been experiencing an increased volume of inquires and claims due to the COVID-19 pandemic and have been trying their best to address all requests in the order in which they are received.Jun 01,2020
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
Everyone should travel with this insurance. We had problems with a very uncooperative airline. But these people took care of things. Thank you!
Rodger D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
Due to a medical emergency the day I was to leave, I was unable to make my trip. I contacted Travel Insured International right away to learn what information they needed for me to be reimbursed for my trip cost. I sent in all the information and waited ... and waited ... and waited. I got no reply that they had even received my documentation. I called them and was told they had received it, but that it would take up to 15 business days to be processed. I had already been most of that. I called back in a few days and was told they were waiting on information from the agency I purchased my trip from. I contacted the agency, and they had NOT received any request for information. Another call back to C & F TII and I told them the agency had not received a request. A few days later, the agency contacted me that they had received a request with a plan number, but no name was attached to the request and they had to ask me if that was my claim. They promptly sent the information to C & F TII and copied me on it. I contacted C & F TII again to see if the information had reached my file. I was told it had not and that it might take 5 - 10 business days for it to do so. I started calling back every other day to check on my claim. I guess they finally got irritated with me and just processed my claim and sent me the money. It is ashamed that I had to do all the follow-up to make this happen. My airline miles were credited back to me with just a phone call (10 minutes). Royal Caribbean credited back three excursions that I paid for in advance, but did not take (because I didn't make the trip) within 3 days. Another small policy I had through American Airlines with Global Alianz responded within 2 days and made a payment immediately. I was very unhappy with the service I received from C and F Travel Insured.
Victoria F. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful