Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Initially it looked like a great plan, but when I ended up needing it, my unique situation was not covered under the requirements. My teen son and I planned a cruise and flight to meet it. He’s been overseas with me and has been on a cruise a couple years ago, but he has a very complex type of autism and mental health issues, and the days right before the trip, he had extreme panic attacks and an exacerbation of anxiety to the point of agoraphobia and could not go at the last minute. I read the policy again and I’d said for mental health reasons he had to have been hospitalized, and even for general medical, his doctor would have to say he could not go….but in his state he could not and did not meet these requirements. It was triggering more anxiety to think of leaving the house that week, and I told him his mental health was more important than all the money I was losing (which I’m paying off still). I’m going to have to think differently next time I get insurance.
Sherilyn B. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I did not file a claim but tge civerage seemed accurate for my needs. I would use them again but hope to never file
kenneth k. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
They paid my claim in a reasonable time. No problems at all
Robin L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
As it turned out, this trip was cancelled again due to the Mexican government not allowing dive ships into the area. I contacted customer service, and after providing documentation, they are allowing me to use this policy for a future trip. (I have to book the trip by the end of the year.)
I thought it was very nice of them to allow that, since the trip had been cancelled and the dates moved once already. I would use this company in the future to insure my trips!
I thought it was very nice of them to allow that, since the trip had been cancelled and the dates moved once already. I would use this company in the future to insure my trips!
Jean C. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
If a trip cancels, there is no insurance claim, it takes an act of God and much time and correspondences to get either a future voucher or refund. You can get a policy almost instantly, but to cancel and get any kind of a refund back can be problematic.
Update: After a month since cancelling and more follow up, got a voucher for a future insurance purchase from the insurance carrier. Good outcome, but now locked in with a particular carrier in order to use the voucher.
Update: After a month since cancelling and more follow up, got a voucher for a future insurance purchase from the insurance carrier. Good outcome, but now locked in with a particular carrier in order to use the voucher.
David H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Its been a month since I submitted my claim, no response by email and no call back when I entered the virtual que.I realize they are busy currently, but some kind of response to any of my email and submissions over 30 days seems reasonable.
Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.
Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.
Erica P. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
I had to file a claim when AA canceled my flight a few hours before my trip. I contacted C&F Travel Insured, and after my cruise l sent in the paperwork needed. It took about a month, but I received a call today stating l would have a check in about a week. Amid the COVID-19 outbreak, l think that is a wonderful turn around. Thank you!
Mary B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I've used Travel Insured International quite a few times. I've had to make a claim twice. No problems. Will use again
Douglas L. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Thankfully didn't have to use it but comfortable knowing we had it!!
James R. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
The real test of a plan is when claims are made.
PAUL B. would
recommend this plan to a friend or relative.
Please see the response from C&F Travel Insured regarding your review:
"We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We appreciate your patience."