Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
C&F Travel Insured International
Worldwide Trip Protector
We filed a claim due to a foot injury prior to our trip. We were asking for reimbursement for a cancelled international flight, a few train tickets and one prepaid historic site admission. We filed all requested paperwork promptly. We did finally get reimbursed, but it took 12 weeks for flight reimbursement and required us to follow-up with multiple phone calls to keep the process moving. Poor job on their end for keeping us informed and following through on estimated dates.
There was this weird thing where they kept calling my doctor, wanting to know if we took the first available appointment, making us feel like we were being scrutinized for making some kind of fraudulent claim. Why? Doctors don't have this information. We were upset enough about not being able to go on the trip in the first place!
At the end of the day we did get reimbursed properly, but it took what seemed like a long time and a lot of effort for what seemed like a pretty simple claim. I'm hesitant to recommend them, thought they did pay out the claim in the end.
There was this weird thing where they kept calling my doctor, wanting to know if we took the first available appointment, making us feel like we were being scrutinized for making some kind of fraudulent claim. Why? Doctors don't have this information. We were upset enough about not being able to go on the trip in the first place!
At the end of the day we did get reimbursed properly, but it took what seemed like a long time and a lot of effort for what seemed like a pretty simple claim. I'm hesitant to recommend them, thought they did pay out the claim in the end.
April S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I put in for clothing while I waited for my luggage to show up and then I had to go back to the airport to get my luggage when it finally showed up. They couldn’t deliver it for 3-4 more days at which time I would be on a boat. They didn’t reimburse me for those costs and they did not reimburse me for all the close costs either.
Janet S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Peace of mind when traveling in foreign countries.
Elizabeth M. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
Travel Insured gets two stars simply based on the fact that they paid the claim as submitted. However, they lost three stars for multiple reasons. First, I'm very unimpressed with the ability to file a claim online as I kept getting a loop that wouldn't allow submission of the claim. Second, the lack of communication. The only emails I received were the original email sending me the paperwork to complete, three automated "we're sorry for the delay, thank you for your patience" emails and one automated "we've received your email" message. This email was for the second submission sent where I was sending additional information. I never received an acknowledgement for the original submission of the claim and had to call to confirm receipt. Third, I had to call numerous times to get updates. When I began to state that I felt the claim was taking too long, most of the agents I spoke to were polite and professional. One became defensive argumentative despite my statement that I didn't blame her personally and was commenting to put my complaint on record. In the end it took FOUR months and numerous calls to get my claim paid. Finally, when the adjuster called to let me know they were paying my claim, there was no apology for the extreme delay. This would have added a star to my review.
When I filed a claim with another insurer right after Hurricane Harvey hit, it only took two months. COVID has been going on for two years. They should be farther along than this in catching up to handling claims.
When I filed a claim with another insurer right after Hurricane Harvey hit, it only took two months. COVID has been going on for two years. They should be farther along than this in catching up to handling claims.
Jacqueline B. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
The price was perfect for 3 travelers for extra protection.
I contacted the customer service before purchase twice and they were both times very helpful.
I contacted the customer service before purchase twice and they were both times very helpful.
Nicole N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector Lite
My trip was cancelled because of the worldwide covid pandemic. After filling out many forms and submitting many documents, it took the Insurance Company almost 9 months to tell me that there was a line in my plan that said they would not pay if the trip was cancelled by the provider.
Donna K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
PATHETIC..Absolutely no contact from the company for about a month after submitting my claim..Yes, my claim was denied, and that was the proper decision, but the lies, unreturned phone calls and misinformation were inexcusable..The total lack of communication only exacerbated the horrific service..I would NEVER use this co. again, simply due to their apathetic, indifference and abject failure to open a line of communication..Try and reach a manager..That is a joke, as they undoubtedly, hide under their desks, so as to avoid speaking with their customer..AVOID at all cost
Jeffry A. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Carol
Thank you for your feedback which we forwarded to Crum and Forster Travel Insured for comment:
"We apologize for the delay and lack of customer service provided. Our goal is to provide each and every one of our travelers with the best possible customer experience and this case is being addressed accordingly. Please reach out to us if you would like any further clarification. Thank you for your patience."Nov 15,2019
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I did not need to file a claim but felt much more confident in my travels because of the affordable coverage from Insure my trip.
Jean S. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector Lite
We did not need to file any claims for our travel, but it was good piece of mind due to the possibility of hurricane delays and possible sickness or other calamity in the family. The price was reasonable for the coverage. I would prefer to be able to pick and choose what was covered, as we probably didn't need all of the coverage items.
James S. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
We didn’t need to use the plan but were happy we had it as it took some of the stress from travel away.
Ernst P. would
recommend this plan to a friend or relative.
"We thank you for your feedback and apologize for the frustrations you’ve had during your experience with our company. If you’d like to discuss your situation further please contact us at [email protected]. Thank you for your patience."