Travel Insurance Reviews Travelex
With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. Travelex travel insurance plans anticipate the coverage needed while customized upgrades offer the ultimate in travel insurance security.
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The trip included a
cruise
tour
Travelex
Travel Select
I have purchased travel insurance every year for the past several years. I felt the Travelex policy was too expensive for the level of coverage it provided. The only reason I think it was more costly than previous policies was because of my age, 70. While I understand the risk of health/accident issues may increase with age & therefore cost more to remedy, it seems significantly more costly than is necessary. Not every 70 year old is a big risk.
Elizabeth L. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
I normally do not insure my travel because I can afford the cost of a loss on most trips. However, I wanted to insure my 3-week Indochina trip because I have a 93-year old father in shaky health. It was good to have the assurance that if something happened (it did not!), I'd not lose all the travel investment. Because I did not need to file a claim and can't really compare these costs to other trips I insured, it's hard to rate satisfaction. I can say that I talked with James only 2 times (after first and second main expenditures) and that was a very easy set-up and he provided good advice.
Donna B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Select
Of course, insurance is a waste of money until you need it, then it's critical. We didn't have a claim nor did we expect to. But we were happy to have the protection and you make the purchase process pretty easy.
Barry L. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Select
Didn't have to use it so that was good.
Linda E. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Very reasonable. I could pick pieces of a plan that my visa card didn't cover.
Glad I didn't have to use it, however, it was peace of mind.
Glad I didn't have to use it, however, it was peace of mind.
Patricia B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Travelex
Travel Basic
My husband is disabled and we traveled with a CNA employed through an agency. During the trip I became acutely and seriously ill. The CNA needed to care for both of us from then on. Travelex wouldn't cover the cost of her services for me because she was a "traveling companion." My illness caused an extra day's stay, an ER visit, and changes in transfers. All these were covered. The only available flight home was in first class which turned out to be a medical necessity as I needed to constantly recharge a medical device. Travelex wouldn't cover that cost because I had not contacted their doctor. Had the summary of coverage spelled out that their doctor had to be contacted to approve flying first, it would have been done. This requirement is in the fine print of the policy, according to the adjuster under the heading " Emergency Medical Evacuation." As a retired physician I see Emergency Medical Evacuation as needing a helicopter to get me out of the Amazon before my appendix bursts.
Ann-Marie P. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Mike
Thank you for your feedback on the policy. We hope that fellow customers will find your review and our response to be educational and informative.
We are sorry to learn of the illness that you suffered during your trip. Unfortunately, there are no travel insurance policies that will cover the costs of services provided by a CNA that you are traveling with.
Your travel insurance provider, Travelex, responded with the following:
"Thank you for taking the time to post about your experience on InsureMyTrip.com
We have contacted the Claim Administrator, on your behalf, and we are happy to hear that you were eligible and reimbursed for the Trip Interruption, Trip Delay, and Medical Expenses, that you incurred while on your trip.
It is important to remember that insurance is highly regulated, and all claims are determined based on the documentation submitted in relation to the policy that was purchased. The policy details were sent to you on February 14, 2019 at 2:50 pm when the policy was purchased.
On page 5 of the policy details there is an explanation related to Trip Interruption, which states;
… the benefit payable … will not exceed the cost of economy airfare or the same class as the Insured’s original ticket, less any refunds paid or payable, by the most direct route. (emphasis added)
On page 7 under the Medical Expense Benefit, the policy details outline the below;
The Company will reimburse You for Medically Necessary covered expenses incurred to treat such Injury or Sickness during the course of the Trip provided the initial documented treatment was received from a Physician during the Trip.
Medically Necessary in the policy is, additionally, defined as a treatment, service, or supply that is ordered by a Physician.
That being said, the Claim Administrator would be happy to re-review your claim, if you have additional documentation that supports first class airfare was medically necessary and ordered by a Physician during your trip. They can be reached by phone at 1-855-205-6054, Monday – Friday, 7:00am – 7:00pm CST.
Kind Regards,
Amber"Nov 06,2019
The trip included a
cruise
tour
Travelex
Travel Select
Expensive but comforting
Ronald A. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Select
Very impressive responsiveness.
Stephen M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Although we did not make a claim this trip having good travel insurance is real peace of mind.
John C. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I had to unexpectedly file a claim last year when my trip was canceled because my friend was diagnosed with cancer. The company processed the claim promptly with no questions asked. It is very straightforward to process the claim.
M M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
"Thank you for taking the time to post your concerns.
The cost for Travel Select plan is based on 3 factors; age, the insured trip cost, and optional upgrades, if purchased. For example, two people of the same age, but different insured trip cost amounts, would have a different plan cost.
I hope this clarifies your concerns and we hope you think of Travelex the next time you travel!
Kind Regards,
Amber"