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Travelex Insurance Services empathizes with your wife’s unfortunate accident while on your trip. We hope your wife is healing and doing well.
We did contact On Call International (On Call), our travel assistance provider, on your behalf for a review of your wife’s case. On Call confirmed that within the first phone call there was reference to needing a medical report, a fit to fly form, and itemized receipt, along with information about assisting with medical expenses, should the need arise while you were on your trip. On Call also advised us that they will use your feedback to help make this process smoother and clearer in the future.
It is important to remember that certain paperwork is required for On Call to assist in getting travelers home as they need to ensure that the doctor has confirmed that travelers are fit to fly for safety reasons.
If you have any questions or concerns with completing the claim paperwork, please contact the Claim Administrator by phone, Monday – Friday, 7:00am – 7:00pm CST, at 1-855-205-6054 or by email at [email protected].
Kind Regards,
Amber